REMOTE

MUST SPEAK FRENCH AND ENGLISH

Salary up to 2200 Euros Monthly

Job Summary

We are seeking a dedicated and experienced VIP Manager to join our online casino team. The VIP Manager will play a critical role in delivering exceptional personalized experiences to our high-value players, ensuring their satisfaction, loyalty, and continued engagement with our platform. The ideal candidate will have a deep understanding of the online casino industry and a passion for providing top-tier service to our VIP players.

Responsibilities

– Build and nurture strong relationships with high-value players to enhance their overall experience and maximize their lifetime value.

– Develop and implement a comprehensive VIP player management strategy to drive player retention, loyalty, and engagement.

– Monitor and analyze the gaming activity and behavior of VIP players to tailor offers, rewards, and promotions that match their preferences.

– Proactively engage with VIP players through various communication channels, providing personalized recommendations and assistance.

– Collaborate with the CRM and marketing teams to design and execute targeted campaigns for VIP players.

– Act as the main point of contact for VIP players, addressing their inquiries, requests, and concerns promptly and professionally.

– Coordinate exclusive VIP events, promotions, and tournaments to further engage and reward high-value players.

– Work closely with the finance team to ensure timely and accurate processing of VIP player withdrawals, bonuses, and incentives.

– Provide regular reports and insights to management regarding VIP player activity, preferences, and overall satisfaction.

– Stay updated on industry trends, best practices, and competitor activities related to VIP player management.

– Handle and resolve any escalations or issues raised by VIP players in a timely and effective manner.

– Collaborate with cross-functional teams, including customer support, marketing, and finance, to deliver a seamless VIP experience.

– Maintain a high level of professionalism, confidentiality, and ethical conduct in all interactions with VIP players.

Qualifications

– Bachelor’s degree in Business, Marketing, Hospitality, or a related field.

– Proven experience as a VIP Manager or a similar role within the online casino or iGaming industry.

– Strong understanding of player behavior, preferences, and motivations, especially among high-value players.

– Excellent interpersonal and relationship-building skills.

– Proficiency in data analysis to identify trends and insights from VIP player data.

– Outstanding communication skills for engaging and interacting with VIP players effectively.

– Results-oriented mindset with a track record of driving player retention and engagement.

– Ability to work independently and manage multiple VIP player relationships simultaneously.

– Excellent organizational skills and attention to detail.

– Flexibility to accommodate irregular working hours to cater to VIP player needs.

– Knowledge of online casino games, promotions, and player incentives.

– Strong problem-solving skills and a proactive approach to player satisfaction.The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. This is essential as they will be a central person in the decision making process, working with multiple individuals across different teams when necessary. As a result, they will also be overseeing specific personnel. 

Responsibilities

• Manage daily operations
• Oversee multiple personnel
• Help with onboarding and training

Qualifications

• Bachelor’s degree or equivalent experience
• Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.) Organized

Strong leadership skills- Passion for the online casino and iGaming industry.

Benefits

– Competitive salary and performance-based bonuses.

– Opportunities for professional growth and development.

– Dynamic and collaborative work environment.

Application Process

Interested candidates are encouraged to submit their resume, cover letter, and examples of successful VIP player engagement strategies they have implemented. The cover letter should highlight relevant experience in the online casino or iGaming industry and showcase how the candidate has contributed to enhancing VIP player experiences.

• This VIP Manager role offers an exciting opportunity to shape the VIP player journey and deliver personalized experiences that drive loyalty and engagement for our online casino. If you are passionate about catering to the needs of high-value players and creating memorable experiences, we invite you to join our team and contribute to our ongoing success.