Front Office Supervisor (Remote)

Job description / Role

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities.

Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

Job Description

– Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.
– Register and process check in for all arrivals.
– Update and check guest information into the computer after a complete check in.
– Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
– Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
– Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
– Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up.
– Handle issuance of guest room key cards and ensure effective control for guest security.
– Check and convey message to Guests.
– Assist at the Information counter, Foreign Exchange, Night Audit and the Business center, as and when assigned.
– Check the Paymaster Accounts and give proper feedback to Assistant Front Office Manager and Front Office Manager.
– Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
– Check Hotel situation, occupancy, functions, groups, VIPs.
– File daily reception report and documents systematically.

Qualifications

– Previous hospitality experience
– Excellent communication skills
– Strong customer service skills required.
– Excellent written and verbal communication skills
– Degree in Hospitality / Tourism

Additional Information

What we offer.

– An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
– The opportunity to challenge the norm and work in a creative and rewarding environment.
– Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
– Great discounts on the entire Ennismore family.
– Many opportunities to progress and change as part of a global family of brands.
– Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.