Gp Support Level I (Remote)

Salary: Competitive Salary
Job Type: Full time
Experience: Senior Level

Jonas Software

Gp Support Level I (Remote)

Gp Support Level I | Jonas Software | United States

Job Description:

Company Profile

Efficient Workflow Solutions (EWS) was established in 2004 with themandate to be the leading provider of business software for the moving...

Job Description:Company ProfileEfficient Workflow Solutions (EWS) was established in 2004 with themandate to be the leading provider of business software for the movingindustry. EWS is committed to maintaining its leadership position in themoving industry by investing more dollars into research and developmentthan all of its competitors combined.EWS is a subsidiary of Jonas Software, the leading provider ofenterprise management software solutions to the Private and Semi-privateClub, Foodservices, Construction, Metal Service Centers, Moving &Storage, Attractions & Leisure, and Fitness & Sports industries.Across these seven vertical markets, Jonas is the leading technologyprovider for over 10,000 customers across 15 countries.EWS and Jonas are a part of the Constellation family of companies.Constellation companies are leading developers of technology solutions forvertical markets in North America, Europe and Australia. Constellation ispublicly traded on the Toronto Stock Exchange under the symbol “CSU”and is currently Canada’s 3rd largest software company. In 2005,Constellation was the winner of the prestigious “Canada’s 50 BestManaged Companies.” Constellation group employees have the opportunity tomove throughout the group, developing specialized skills andexperience.PositionThe EWS Dynamics GP Support I will be responsible for ongoing support ofour Dynamics GP Product at an intermediate level. This will include theability to handle all related support incidents to include providing timelyand efficient updates and solution to customers and implementation team viaphone, web, or email.Job Responsibilities Respond quickly and efficiently to phone calls, tickets and emailsfrom product users Troubleshoot basic and advanced customer support requests to asatisfactory resolution Update documentation as needed Share information and ideas from customers with the product team Keep up to date on GP product changes and customizations with ourcode Run basic SQL scripts Support implementation team with customer training Train internally as neededJob Qualifications Bachelor’s Degree from an accredited university inAccounting/Business or related work experience Good understanding of Accounting principles and financialreporting Dynamics GP experience is an asset Intermediate user of Excel, general use of other office products SQL knowledge and scripting abilities Outstanding interpersonal and business communication skills bothverbal and written Ability to work alone with person responsibility as well blend into ateam when needed Effective time management and schedule adherence skills a must withability to prioritize Establish and maintain effective relationship expectations of externaland internal customers Learn on the fly when facing new problems by analyzing and findingsolutionsBusiness Unit:Efficient Workflow SolutionsScheduled Weekly Hours:40Number of Openings Available:1Worker Type:RegularMore About Jonas Software:Jonas Software is the leading provider of enterprise managementsoftware solutions to the Country and Golf Clubs, Foodservice,Construction, Fitness & Sports, Attractions, Salon & Spa,Education, Radiology/Laboratory Information Systems, and Product Licensingindustries. Within these vertical markets, Jonas is made up of over 65distinct brands, which are respected and leaders within their owndomain.Jonas’ vision is to be the branded global leader across theaforementioned vertical markets and to be recognized by customers andrespective industry stakeholders as the trusted provider of ‘Software forLife’ and as an ambassador for technology, product innovation, quality,and customer service.Jonas Software is the valued technology partner of over 60,000 customersworldwide in more than 30 countries. Jonas employs over 2,000 skilledindividuals consisting of a cross-section of industry experts andtechnology professionals. Jonas is headquartered in Canada and alsooperates offices throughout North America, the United Kingdom, Europe,Australia New Zealand and Africa. Jonas is a 100% owned subsidiary ofConstellation Software Inc., headquartered in Toronto and traded on theS&P/TSX 60. Show more Show lessTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home
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