Head Of Operations (Remote)

You will be responsible for operationalizing and scaling managed services stack and clinical offerings. You will work closely with clinical advisors and leadership team to develop care delivery strategy and operational playbook as the company launches first market. You will also spearhead scaling into new markets. This role will oversee all things aesthetics services delivery, clinical and care workflows, market level staffing, operational outcomes tracking and reporting, and further clinical team hiring.

The Head of Operations will collaborate closely with the Health team (including engineering and product), clinical SMEs, and hospital partner’s executive leaders. This position is well suited for an individual who has built new clinical locations from 0 to 1 before but is now ready to be involved from Day 1 and execute as an all-around athlete for operations. This is a unique opportunity for an individual who has built clinical operational expertise and is now hungry for a fast-track path to COO.

Key Responsibilities

Alongside the support of studio team, you will be responsible for launching first pilot and ultimately scaling this company nationally. Responsibilities include:

• Launch and Scale: Spearhead from 0 to 1 the process of launching first pilot market, followed by several others in new markets over the coming years; inclusive of overseeing day-to-day operations at first launch.
• Build out clinical and tech workflows: Partner with studio’s engineering team to develop a suite of tools to make clinic effective and efficient.
• Serve as a partner to clinical SMEs to develop best practice aesthetics and women’s health protocols.
• Team Growth, Development, and Leadership: Build out, hire, and manage a high performing market-level team; ensuring new clinical team members are prepared to deliver top care as per care model.
• Regulatory compliance: Ensure clinical and aesthetic services, documentation, training, and supervision meet regulatory requirements.

Who You Are

• 4+ years of work experience in clinical operations within healthcare, including experience building out new sites of care from 0 to 1.
• 2+ years of managerial experience.
• Experience partnering with one of the following: Health Systems, Physician Groups, or Payors.
• Experience working with an innovative, consumer focused company is preferred.
• Exceptional ownership mindset and excited about the potential path to COO.
• Demonstrated passion for women’s health.
• Ability to travel 2x / month to clinic locations.

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