Kaiser Account Manager (Remote)

Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our “White Glove” service model by delivering the best patient experience possible.

Shared Imaging is looking to add a Kaiser Account Manager to our Sales and Marketing Team. The full-time account manager will to help manage our strategic partnership with Kaiser Permanente throughout California. This is a field-based role and will support our Region Sales Manager in California.

Essential Functions:

• Responsible for managing customer relationships, building and maintaining relationships with key contacts and assisting with implementing strategic sales plans.
• Work closely with the Kaiser Region Sales Manager to support efforts with identifying new pipeline opportunities, developing targeted prospecting initiatives and managing service renewals with our existing client agreements.
• Records, tracks and updates prospective customer information in the CRM System. Involved with sales efforts to achieve budgeted projections within respective territory. Efforts include, but are not limited to lead generation, qualifying opportunities, developing effective sales strategies and closing new business/renewals in conjunction with assigned Region Sales Manager.
• Responsible for addressing customer needs and concerns as quickly and effectively as possible. Help nurture relationships to ensure client satisfaction and loyalty by providing excellent customer service, sales support, and account management.
• Work closely in collaboration with Regional Sales Manager, Operations and Sales & Marketing teams with focus on customer acquisition and retention. Involvement with new site start-ups and on-boarding process to assist with managing client expectations.

Minimum competencies, knowledge, skills, and abilities:

• Managing Accounts
• Customer Service
• Building and Maintaining Strong Relationships
• Provide Ongoing Support to Customers
• Resolving Issues and Providing Solutions
• Timely Responses and Communication
• Strategic Thinking
• Professionalism
• Teamwork and Collaboration

Education, Experience and Travel

• Bachelor’s degree
• 2 to 3 years related experience, preference in the healthcare industry. Or the equivalent combination of education and experience.
• Experience in hybrid role of both sales and account management
• Experience with a CRM system (SalesForce, preferred) and management of customer information.
• Exposure or demonstrated knowledge of the healthcare market and diagnostic imaging.
• Approximately 25% – 35% travel.

We value our employees, and we want them to be healthy and happy. We offer competitive salaries, travel reimbursement and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work!

• Health, dental, and vision insurance
• Company paid dental (with applicable health plans)
• 401k matching
• Company-paid life insurance and voluntary supplemental life insurance
• Company-paid short-term disability
• Voluntary long-term disability
• Flex PTO & paid holidays
• Wellness program with generous incentives open to all Shared Imaging Associates
• Employee Assistance Program
• Employee recognition programs
• Referral bonus program
• Job training & professional development

The annual salary range for this role is $80,000 – $90,000/year, with a variable bonus, based on performance. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. This position is also eligible for a performance-based merit increase annually. Candidates will be assessed and provided offers against the minimum qualifications for this role and their individual experience.

We require that all Shared Imaging LLC employees have a completed background check and drug screen on file.

Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.