Lead Business Analyst Salesforce (Remote)

Sr Business Analyst/Lead Business Analyst – Salesforce

About Us:

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

A Day in the Life

We are looking for talented Senior Business Analyst to work within the Client Services team, ensuring that we deliver software that meets the business requirements of our customers and vision of our organization. This position will be in our Pune Office for US time shift.

About the Product

Nimble: Nimble AMS helps you manage every aspect of your association while leveraging the power of the #1 CRM platform, Salesforce. From creating and managing a stellar membership experience to processing orders, managing events, and analysing your organization’s data, Nimble AMS helps your entire team get the job done. For more information, visit https://www.communitybrands.com/products/nimble-ams/.

In this role candidate will:

• Work with our customers to understand their business process and help understand Nimble application to clients.
• Elicit and clearly document business and systems requirements in the form of User Stories and client business process.
• Help customers and internal team throughout the Implementation process like discoveries, Build and UAT phase.
• Having better understanding on scope of the project
• Create and maintain issue logs, meeting minutes, meeting schedules
• Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
• Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
• Work Individually or Collaborate with team members to make the project successful.
• Provide customer feedback to project manager and keep project manager updated on any deviation in scope, budget and timeline.
• Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction.

We’d love to chat if you have…

• Bachelor’s or Master’s degree in computer science or relevant Engineering degree.
• Min. 5 to 12 years of IT experience and min. 3+ years as a Business Analyst
• Understanding of Salesforce.com platform w.r.t Platform administration, Data Management, Integration, Security.
• Must have experience and understanding of SDLC process and handled the projects from requirement gathering till launch phase as BA.
• Strong understanding on the project management
• Proficient in Salesforce user setup, permissions, role hierarchy, profile management, and user creation, reports and Dashboard management, Data load
• Strong understanding of Salesforce best practices and functionality, ensuring the platforms effective use.
• Good Communication skills – Verbal and Written. Must be able to effectively communicate & work with fellow team members and clients to coordinate & meet deliverable.
• Certifications: Nice to have
• Salesforce Admin Certified
• Salesforce App Builder Certified
• Any BA related certification
• Willingness to work in US time Shift – 4:30 PM to 1:30 AM (Remotely)

Good People, Doing Good Things:

Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And we look forward to you being part of our story!

• Planned Paid Time Off
• Purpose Driven Culture
• Work-life balance
• Passionate about Community Involvement
• Company Paid Parental Leave
• Remote Flexibility