Lead Platform Solution Developer (Remote)

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

PURPOSE

The Lead Platform Solution Developer is a pivotal role focused on shaping Customer Engagement Information Technology solutions (Sales, Marketing & Service) & integration supporting Business Partner efficiency, enabling data driven process automation & insights, fostering analytics decision through digitalization & continuous end-users enhanced features.

KEY RESPONSIBILITIES

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  Accountable for designing, configuring, developing, implementing solution within Salesforce platform and ensuring sufficient effort is made to promote “vanilla” functionality.
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  Accountable for Salesforce platform Design and Development: Lead the design, development, and implementation of complex Salesforce solutions, including custom applications, integrations, and enhancements.
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  Provide technical leadership and mentorship to a team of Salesforce developers and administrators, ensuring best practices and high-quality deliverables.
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  Develop and maintain comprehensive architectural blueprints and documentation for Salesforce solutions, ensuring scalability, security, and performance.
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  Customize Salesforce applications to meet business requirements, including the development of custom objects, fields, workflows, and validation rules.
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  Collaborate with business stakeholders to gather requirements, define project scope, and deliver solutions that align with business goals.
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  Stay current with Salesforce updates, best practices, and emerging technologies to continuously improve the platform and its usage.
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  Collaborate with wider IT teams to oversee the integration of Salesforce with other enterprise systems, utilizing APIs, middleware, and other integration tools.
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  Collaborate with clients to understand their business requirements and translate them into effective Salesforce solutions.
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  Create and maintain technical documentation, including design specifications, test plans, and user guides.
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  Ensure the quality and performance of Salesforce solutions through rigorous testing and debugging.
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  Provide ongoing support and maintenance for Salesforce applications, including troubleshooting and resolving issues.
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  Identify and resolve technical issues, providing timely and effective solutions to ensure system reliability and user satisfaction.

Qualifications:

EXPERIENCE:

• Minimum of 8 years of hands-on experience with Salesforce development and administration.
• Salesforce certified SFDC Application or / and SFDC System Architect or equivalent certifications preferred (Sales / Service / Marketing / Data Clouds, CPQ, Logik.io, Contract Lifecycle Management).
• Experience in programming languages like Apex, Lightning components, and web development technologies, to build custom applications, API integrations and user interfaces within Salesforce environment.
• Working experience in Agile environment.
• Extensive knowledge of the Salesforce ecosystem.
• Proficiency in Apex, Visualforce, Lightning Components, SOQL, and Salesforce APIs.
• Understanding of Salesforce APIs and integration patterns to connect Salesforce with other systems.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Working experience in Agile environment, familiarity with Scrum or Kanban agile frameworks.
• Familiarity with DevOps principles, including continuous integration and continuous delivery
• Experience with Git and branching strategies to manage code versions and collaboration.
• Experience with automated testing frameworks and tools to ensure code quality and reliability.
• Proven experience in leading and mentoring Salesforce technical teams, developers and administrators, promoting best practices and high-quality deliverables.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

NICE-TO-HAVE:

• Experience in setting-up testing automation in Salesforce.
• Experience in setting-up & managing CI / CD for Salesforce Release Management with documented technical roll-out process.

WHAT WE OFFER

• Flex Day: Make your workday suit your life and plans.