Life Claims Case Manager (Remote)

Life Claims Case Manager | Clearview Wealth |Australia

As a Claims Case Manager, you will provide exceptional customer serviceand claims management practices in line with ClearView’s Claimsphilosophy and internal policies and procedures.

This role would ideally suit anyone looking to further their career inLife Insurance and / or build on their existing claims management skills,or a senior Administrator from industry.

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Life Claims Case Manager | Clearview Wealth | Australia

As a Claims Case Manager, you will provide exceptional customer service and claims management practices in line with ClearView’s Claims philosophy and internal policies and procedures.

This role would ideally suit anyone looking to further their career in Life Insurance and / or build on their existing claims management skills, or a senior Administrator from industry.

Please note, you do not need prior experience in this role, however, this is preferred. You may come from a Life Insurance, or Workers Comp administration background.

Primary (Key) Responsibilities

Proactively managing a portfolio of severely injured and ill individuals, specifically providing high level service tailored to their specific needs
Deliver effective case management to support strong claims strategies and customer outcomes
Adhere to Life Insurance Code of Practice (LICOP) and internal Service Level Agreements (SLA’s)
Work within a team environment including internal and external stakeholders

Secondary Responsibilities

Liaise, interact, and build relationships with internal and external stakeholders o Identify and implement process, regulatory and claims management process changes (as required)
Direct Reports: Nil

Key external relationships

Advisers and their administration staff
ClearView policyholders
Third Party providers – CMO, Rehab Providers, Medical and Allied Health professionals Key Internal Relationships
Life Insurance operational teams – Life Operations staff including policy administration and call centre

Internal

Legal
Risk and Compliance Trustees

Qualifications and Experience Required

Tertiary Qualifications and or Allied Health background (desirable)

Attributes/Ideal candidate:

Strong written and verbal communicator who can build rapport, display empathy, and manage ongoing expectations in a clear manner
A passion for customer service
Thrive on working in a team environment and collaborating with others
Ability to challenge the status quo and a desire for continuous improvement
Organised with excellent time management
Life Insurance experience, or workers comp
Why us?

At ClearView, we believe that it takes a group of unique individuals, working together with diversity of experience, thoughts and beliefs, to achieve our goals. We celebrate the multiplicity of our employees that create our inclusive culture, and we are committed to focus on equal opportunity no matter who you are, where you come from, what you believe or how you identify.

We also offer

Work place flexibility – We have a hybrid remote-working model to give you the support you need to help balance your career with the things that make your life rich – such as family, health and doing the things you love
Employee Referral Program – successfully refer a friend and receive $1,000
Meditation sessions – in person and remote (optional)
Extended Parental Leave – 16 weeks paid Parental leave cover
Additional Leave – We offer up to another full week of annual leave
Volunteer Day – 2 days of paid leave to volunteer in the community per year
IPAC rewards – an extensive rewards program offering discounts and cash-back deals at over 350+ retailers
Employee Assistance – Free and confidential counselling services to all employees and their families
Study Assistance – ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams