Motorcycle Technical Trainer (Remote)
Motorcycle Technical Trainer | RYDU | Philippines
Motorcycle Technical Trainer
Timezone: Hong Kong Time
Successful candidates will receive a PHP 12,000 sign-on bonus upon completion of the application process.
We are an automotive start-up company that was founded in Hong Kong in 2018 and officially opened its doors in November 2019. During that period, Hong Kong was going through social unrest immediately followed by the pandemic.
Our Vision is to Accelerate the popularization of electric vehicles by being the number 1 Premium distributor in Asia.
Riding along this growth, and the opportunity posed by the growing awareness and demand for electric vehicles, we are now looking to expand its horizon.
To power this growth, we are now in the process of hiring committed professionals to help the Company realize its vision.
We are seeking a highly skilled and customer-focused Technical Trainer to join our team in the Philippines. You will be the primary point of contact for customers, dealers, internal departments, and authorized service centers, serving as a valuable resource for after-sales inquiries, technical issues, and product-related questions.
Your expertise will extend to developing comprehensive training plans and programs to empower our partners, including dealers, retailers, internal departments, and authorized service centers, with in-depth product knowledge. Through interactive and informative training sessions, you will equip them with the skills they need to confidently represent and service our diverse range of products.
Your role will encompass providing top-notch technical support, conducting engaging product training, and representing our Company at various locations, not limited to the Philippines.
- Develop a comprehensive training plan and programs.
- Conduct product training for dealers, retailers, internal departments, and authorized service centers across different locations.
- Ensure that participants are well-versed in product features, troubleshooting, and maintenance procedures.
- Provide technical support and advice to customers, mechanics, and authorized service centers through phone, email, video, and on-site visits when necessary.
- Troubleshoot and resolve technical issues efficiently, suggest maintenance procedures, and explain complex technical aspects of the products sold.
- Serve as the primary point of contact for customers regarding after-sales inquiries, technical issues, and product-related questions.
- Deliver prompt and courteous responses to ensure customer satisfaction and retention.
- Conduct product presentations and demonstrations for potential customers at dealerships, events, or motorcycle shows. Highlight the key features and benefits of electric motorcycles and products of the Company to enhance sales.
Product Knowledge Enhancement:
- Stay updated on the latest product features, technical specifications, and industry trends to be an expert resource for customers and internal teams.
- Keep track of market trends, customer feedback, and competitor offerings to provide valuable insights to the marketing team.
Field Visits and Training:
- Provide training sessions to dealership staff and mechanics to keep them updated on new models, technical changes, and best practices for servicing and repairing electric motorcycles and other products of the Company.
- Travel to various locations, not limited to the Philippines to conduct on-site product training and provide hands-on support.
- Develop workflow, guidelines, or procedures related to Aftersales process improvement that will be the standard for the Philippines and Hong Kong teams.
- Attend Skill Advancement and training from partners around the world.
Customer Relationship Management:
- Foster strong relationships with customers, dealers, internal departments, and authorized service centers to build brand loyalty and trust in the Company’s products.
Documentation and Reporting:
- Maintain accurate records of customer interactions, technical support provided, and warranty claims.
- Generate regular reports on after-sales performance and customer feedback for management review.
- With two (2) years of experience in after-sales support, technical support, or product training, preferably within the motorcycles / automotive industry.
- Bachelor’s degree in Engineering, Automotive Technology, or a related field.
- Understanding Electronic Engineering is a plus.
- Excellent customer service skills, with the ability to communicate technical information effectively to non-technical customers.
- Strong problem-solving abilities, with a keen eye for detail and precision in troubleshooting.
- Customer-centric mindset and a passion for providing exceptional customer experiences.
- Strong understanding of the motorcycles/ automotive market.
- Strong organizational and time management skills.
- Ability to collaborate cross-functionally with different teams within the organization.
- Excellent verbal and written English communication skills.
- Willingness to travel extensively for product training and support.
- Passion for motorcycles and electric vehicles is a huge plus.
***How to Apply***
Take the next step by completing our application form:
Note: Only successful candidates will be contacted for the next phase of the selection process. We appreciate your time and interest in joining our team.
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