Onboarding Project Manager (Remote)

We’re committed to bringing passion and customer focus to the business.

Job Description

Introduction

As an Onboarding Project Manager, you will take ownership of implementing ABC’s proprietary software solutions for new clients. Your primary focus will be leading onboarding projects simultaneously, from discovery to graduation to ensure smooth onboarding and successful project milestones. You’ll drive processes that deliver quality results while contributing to a positive customer experience.

WHAT YOU’LL DO:

• Develop, manage, and execute detailed project plans to meet onboarding milestones
• Serve as primary point of contact for clients during onboarding to provide timely support during onboarding and escalate risks as needed
• Proactively communicate and set expectations with stakeholders, balancing scope, timelines, quality, and risks throughout the project lifecycle
• Configure software settings and set up client accounts using internal tools to ensure alignment with business requirements and objectives
• Regularly provide updates to clients and internal leadership, sharing progress reports, identifying potential risks, and escalating issues as necessary
• Document brand specific processes and ongoing updates for client training and onboarding, ensuring clarity and consistency
• Contribute to refining processes and methodologies to improve future onboarding efforts and customer outcomes

WHAT YOU’LL NEED:

• 3+ years of experience in software implementation, data migrations, or client facing support roles
• 2+ years’ experience in project management preferred
• Proficiency with spreadsheets and file types for preparing and cleansing data before and after migration
• Strong organizational skills and the ability to manage multiple tasks efficiently in a fast paced, administrative heavy environment
• Excellent communication skills to engage with both technical and nontechnical stakeholders
• Problem solving mindset, with the ability to analyze challenges independently and propose effective solutions
• High EQ and interpersonal skills, with a collaborative approach to working with diverse teams and achieving customer success
• Willingness to adapt to a dynamic work environment and commitment to continuous learning and growth
• Familiarity with tools like Salesforce, JIRA, or Asana

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!