Operations Control Specialist (Remote)

Must be able to obtain and maintain a Secret U.S. Government Clearance. Note: U.S. Citizenship is required to obtain a Secret Clearance.

Essential Responsibilities:

• Monitor and interface with test platforms via radio utilizing the NATO phonetic alphabet and military radio communication protocols.

• Provide range expertise to the Program Manager and Program Engineer on duty during range events.

• Be trained and qualified in accordance with work-based learning and perform all duties and responsibilities listed in the ACC Operations Manual.

• Comply with directives and guidance of the AUTEC Range Safety Manual, AUTEC Range Capabilities, AUTEC Vessel Particulars, PAE Policy & Procedures, NUWC Operating Control Directives, and other guidance/directives/regulations, as applicable.

• Interact with and provide quality customer service to Range Users, US and foreign navies, and government and contractor personnel; promptly escalate operational, personnel, or customer conflicts or concerns to the Test Operations Manager.

• Conduct administrative tasks as required including maintaining a watch log of all significant events.

• Check email traffic regularly for communications pertinent to the conduct of operational testing at AUTEC.

• Ensure organization and cleanliness of ACC.

• Perform additional related duties as directed by the Test Operations manager.

• Perform other duties as assigned.

Minimum Requirements:

• High school diploma or GED is required.

• Minimum of 3 years of related experience.

• Familiarity with radio operations and work control procedures.

• Must be able to provide clear and concise information and directions to support personnel as well as Range User ships and aircraft.

• Excellent customer service skills.

• Effective written and oral communication skills.

• Competent in Microsoft Office Suite products (Word, PowerPoint and Excel).

• Must be able to monitor computer screens/monitors for long periods of time.

• Be able to walk up and down a one flight stairwell.

• Must be able to sit for long periods of time.

• Must be able to reside in remote work location with limited medical facilities.

• Valid US passport will be required.

• 
  Must be able to obtain and maintain a Secret U.S. Government Clearance. Note: U.S. Citizenship is required to obtain a Secret Clearance.

Preferred Qualifications:

• College or vocational/technical certification involving customer service and/or business courses is preferred.

• 3 years of working in test and range operations environment is preferred.

• Prior Armed Forces Service School degree/certification is preferred.

• Former military with a working knowledge of military protocol is preferred.