Product Owner (Remote)

Omilia is at the forefront of Conversational Intelligence, pioneering cutting-edge AI-driven solutions that transform the way businesses interact with their customers. Our mission is to revolutionize customer service through natural, intelligent, and human-like conversations, empowering companies to deliver exceptional experiences. We are growing rapidly and are looking for a highly motivated Product Owner to join our dynamic team.

Role Overview

As a core member of our Product House, the Product Owner is responsible for articulating, defining, and prioritizing business features, as well as managing changes to our Product from inception to deployment.

Our POs manage the backlog of one or more Omilia products/components handled by one of our agile squads, in order to streamline the delivery of business value offered via our Omilia Cloud Platform (https://ocp.ai/) or via customers’ private cloud/premises infrastructure.

Key Responsibilities

• Ensure the squad’s well being and enable efficient communication with other parts of the company;
• Detect operational bottlenecks and propose solutions to improve communication patterns, processes and company culture;
• Ensure consistent value delivery and efficient resolution of user problems;
• Conduct competitive analysis for the product(s) you own and take part in the analysis and design of solutions;
• Coordinate with product managers and other product owners on the features & user journeys of the overall Omilia Conversational AI solution;
• Work closely with the tech lead of the squad and the supervising product manager for the analysis of new features, technical feasibility, and incremental delivery of the squad’s backlog items;
• Create, refine and prioritize the squad’s backlog;
• E2E (end-to-end) accountability for your assigned squad’s journeys;
• Create, maintain and communicate squad’s roadmap;
• Define, implement, and monitor the product’s performance and quality metrics;
• Ensure that proper documentation/ guides are created/updated with every release;
• Ensure product(s) you own comply with all aspects of Omilia secure software development lifecycle;
• Work closely with platform operations for the release/deployment of products;
• Work closely with product management team to identify and address gaps

Requirements

• MSc or BSc in Computer Science, Information Systems or Business Studies or equivalent;
• Working experience in one of the following roles: Project/Product Manager, Product Owner or Business Analyst;
• Familiarity with Agile development frameworks such as Scrum and Kanban;
• Strong analytical skills and understanding of software development lifecycle;
• Very good understanding of AI & IT industry;
• Have a systemic mindset: detect operational issues and propose effective solutions and improvements;
• Knowledge of agile project management tools preferably Confluence and JIRA;
• Strong Stakeholder management skills;
• Strong facilitation and Organisational skills;
• Excellent written and verbal communication skills;
• Excellent teamwork and collaboration skills

Nice to have:

• Familiarity with Conversational AI solutions, the telecom or banking industries, linguistics, and NLP;
• Familiarity with Cloud Services

Benefits

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.