Project Manager Professional Services (Remote)

Professional Services – Project Manager

Company Overview:

Our client is a leader in device, entitlement, IoT, and service management market with over hundred top-tier CSP customers worldwide and billions of endpoints under administration, with a core mission to help customers grow revenue faster, while automating their customer experience across all engagement channels.

Today our client provides solutions and services to many of the largest companies in the world and our systems remain the most trusted, secure, flexible, and performant systems available in the marketplace.

Position Summary:

As a Professional Services Project Manager, you will play a crucial role in delivering high-quality implementation, integration, and support services. You will work closely with our clients customers to understand their business requirements, configure software solutions to meet their needs, and ensure a seamless deployment process. Your technical expertise, problem-solving skills, and customer-centric approach will be key to driving client satisfaction and success.

Main Responsibility Areas:

• Lead implementation and deployment of products for new and existing clients.
• Ensure solutions are delivered on time, within scope, and in alignment with customer expectations.
• Collaborate with clients to understand their business processes, requirements, and objectives.
• Provide expert advice and best practices to optimize the use of our software solutions.
• Design, develop, and implement integration solutions to connect our software with clients’ existing system and applications.
• Ensure seamless data flow and interoperability.
• Provide high-level technical support and troubleshooting assistance to clients.
• Address and resolve issues promptly to minimize downtime and ensure client satisfaction.
• Conduct training sessions for clients to ensure they are proficient in using our software.
• Develop and maintain comprehensive documentation, including user guides and technical manuals.
• Manage multiple projects simultaneously, ensuring all deliverables are met within the agreed timelines and budgets.
• Communicate project status, risks, and issues to stakeholders effectively.
• Stay current with industry trends, emerging technologies, and best practices. Contribute to the continuous improvement of our products, services, and processes.

Key Skills & Competencies:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Relevant certifications are a plus.
• Proficiency in software implementation, system integration, and technical support. Familiarity with programming languages (e.g., Java, Python, SQL), APIs, and data integration tools.
• Strong analytical and problem-solving abilities. Ability to diagnose and resolve complex technical issues.
• Excellent verbal and written communication skills. Ability to convey technical information to non-technical audiences clearly and concisely.
• Demonstrated ability to build and maintain strong relationships with clients. A proactive and client-centric approach to service delivery.
• Comfortable working with and understanding complex business solutions.
• Ability to work effectively as part of a team and collaborate with cross-functional teams to achieve common goals.

Work Experience Requirements:

• 3+ years of experience as professional services Project Manager, or similar role within the software industry.
• Proven experience managing projects from inception to completion. Strong organizational skills and attention to detail.

About Us

Oliver Peters is an Equal Opportunity Employer. We do not discriminate based on race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, ex-forces status or any other basis. All employment is decided based on qualifications, merit, and business need and we are committed to a fair hiring process.

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