Project Manager (Remote)

nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

Purpose of Role

(This role is preferably based in London or Stockholm, but we are open to considering remote candidates within the UK.)

As a Project Manager at nShift, you will be responsible for working closely with the Sales team to ensure that projects are scoped correctly and that customers are fully prepared for project/program requirements and timelines. Your role will involve driving best practices and lessons learned within the project management discipline and aligning these practices with the rest of the organization.

You should have significant experience in gathering requirements, risk assessment, scope management, time management, resource and project planning and alignment, within budget, and documentation.

About You

To be successful in this role, you should be familiar with a variety of concepts, practices, and procedures in the field and possess good judgment and strong leadership skills to accomplish goals. You will be responsible for leading and directing the work of others, educating and mentoring, as well as performing a variety of tasks. Interpersonal skills are crucial for this role.

Overall, your role as a Project Manager at nShift is crucial in combining the company’s best resources and strengthening our abilities to scope and implement successful customer projects.

Overall responsibility

• Project success and customer satisfaction
• Scope adherence
• Budget adherence
• Time adherence
• Risk/Issue management

Responsibility includes:

Project Management: Ensure all projects are executed and continue to be viable throughout the project lifecycle.

Coordinate internal resources and third parties/vendors for the excellence of project execution.

POC: Serve as nShift’s point of contact throughout the project lifecycle towards our customers.

Methodology: Ensure all projects are compliant with the nShift project management framework and/or with the framework as agreed with the customer.

Signed documents: Define and conclude a signed statement of work (SOW) with the customer before the project starts. Create and maintain comprehensive project documentation.

Documentation: Ensure projects are managed through nShift chosen project management tool (NetSuite).

Budget compliance: Ensure all projects are executed in line with the approved budget. Meet budgetary objectives. Project time/cost need to be forecasted, tracked and invoiced to the customer within the agreed cadence.

Project Management tool (NetSuite): Manage changes to the project scope, project schedule and project costs using appropriate verification techniques and project management tools. Develop spreadsheets, diagrams, and process maps to document needs. Measure project performance using appropriate tools and techniques in line with the company standard.

Project planning: Create and ensure all projects are executed in line with the Project Plan.

Risk management: Create and maintain a risk register for each project and take the lead in running and contributing to risk workshops. Perform risk management to minimize the project risks, report and escalate to management and Project Board as needed.

Workshops: Prepare and facilitate analysis workshops with the customer

Project closure: Track project performance

Competence and experience:

• Minimum of 4 – 6 years of customer-facing project management experience, and a desire to pursue a career path within project management. Proven management experience is crucial.
• Industry expertise preferred, e.g., previous experience working within Technology/Logistics B2B/SaaS.
• Strong written and oral communication skills in English.
• Positive and team-oriented attitude
• Documented ability to build and manage teams and effectiveness of execution.
• Budget management skills.
• Project management experience, education, or PMI/ Prince 2 certification aligned to global standards.
• Consultancy and customer experience preferred
• Travel: ability to travel occasionally

Committed support from nShift Group:

• Leadership & Support in customer engagements
• Modern technology Suite access for Office365, Salesforce and Zendesk to support delivery of your role
• Technical resources
• Academy (Training in project management etc.)
• Business Development insight to pipeline (Project sales and commercials)
• A great place to work where you can make a difference

Benefits:

• Remote and hybrid working options
• Family-friendly leave option
• Private medical insurance
• Training platforms and innovation days