Remote Microsoft Office Certified IT Support

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When applying state you found this job on Remote Network.

Website Alphanumeric Systems

Remote Microsoft Office Certified IT Support | Alphanumeric Systems | Remote | Portugal |

Please note: you have to be already located in (or relocate to) Portugal and being entitled to work in the country in order to have this job.

Are you a Microsoft Office Professional?

Would you like to work from the convenience of your home?

Do you speak English on a professional level?

We are searching for IT Help Desk Support Professionals!

Your tasks would be the following:

  • Provide level one service desk support to contracted clients and internal employees
    Use defined procedures for responding to customer calls
  • Collect information from caller and document data elements in designated tool
  • Maintain records of all calls from customers using designated Service Management tool
  • Provide detailed documentation of all steps involved in resolving customer issues
  • Escalate issues to the appropriate department and personnel
  • Investigate, examine, troubleshoot and solve hardware and software issues quickly
  • Provide support and instruction for Microsoft Office suite of products, all versions
  • Compile backup status and results of previous day backup jobs for specified customers
  • Monitor and respond to system generated alerts
  • Create and decommission Active Directory, Novell and e-mail accounts
  • Perform all procedures based on Standard Operating Procedures (SOP’S) with associated testing
  • Update Alphanumeric’s knowledgebase for all clients
  • Process non-warranty and warranty calls for hardware (example, HP & Dell) and update Configuration Database as required
  • Unlock and reset passwords for user accounts
  • Diagnose and troubleshoot network issues
  • Resolve issues for clients using designated remote access tool


  • Experience as Service Desk Specialist or equivalent position
  • Basic troubleshooting knowledge of hardware devices, printers and Microsoft Office suite of products

Certificates, Licenses, Registrations

  • A+ Certification or equivalent
  • Network + Certification or equivalent
  • Microsoft Office certifications


  • Work from home
  • Private health insurance after 3 months of employment;
  • Initial training fully paid and included in the contract
  • Monthly meal allowance
  • Monthly internet package compensation





When applying state you found this job on Remote Network.

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