Salesforce Administrator (Remote)

Overview:

Responsibilities:

• The ideal candidate will be assisting the Salesforce Manager by helping to administer our Salesforce platform and assist with development, resolution, and administrative duties.
• You will help respond to Salesforce Helpdesk requests as well as manage any data discrepancies within the Salesforce platform.
• You will also assist with needed Account merges as well as general Salesforce requests such as minor configurations and updates.
• You will be involved with the resolution of system stoppages that affect business, and be involved with the development and maintenance of the platform.
• You will participate with important platform decision making. Potential decisions required for the role includes Client support and recognition/reconciliation in the platform; Key conversions of accounts; System development, flows, SQL programming, and problem solving; and Cyber Security related issues, working with TRC Cyber staff.
• Additionally, you will be required to problem solve and work with the team on resolutions. Some potential problem solving required for the role include: participation in the resolution of platform errors, stoppages, and data integrity issues; responsible for the resolution of client reconciliation and integration issues participation in the resolution of ERP and Salesforce integration issues; and responsibility for the data clean-up and problem resolution related to client data
• In this role, you will work closely with Proposals, Marketing, Business development / Sales and a variety of Salesforce users.
• As a Salesforce administrator, you must be able to partner effectively with all levels of the organization, drive results, proactively identify and resolve problems and make challenging decisions.
• You will also be responsible for license management, ensuring new, current and terminated users are in compliance with our licensing and use requirements.
• This person will serve as the “go to” for users, promote adoption, keep current on new releases solutions, assist with consulting/training, reporting requests and more. Additionally, the coordinator will perform basic updates, such as adding new users, and assisting with creative solutions where technology and process can solve business problems.

Qualifications:

• Sound knowledge of Salesforce software, database structure, permissions etc.

• Ability to map processes

• Coding experience

• Understanding of databases and customer relationship management tools a plus

• Ability to work harmoniously in a team environment

• Self-directed with sound organizational and time management skills

• Understanding of consulting business

• Solid interpersonal skills with ability to deliver effective customer service

• Results orientation

• Attention to detail

• Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism

• Excellent analytical, process design and problem-solving skills

• A desire to learn Salesforce and applied knowledge.

• Excellent communication skills, both written and oral, and the ability to work effectively across global teams and multiple functions

• General knowledge of sales principles and/or experience dealing with salesforce a plus

• Comfortable navigating ambiguity and demonstrate the ability to manage multiple initiatives effectively

• Ability to listen and follow directions

• Knowledge of Microsoft Office (PowerPoint, Excel, Word)

• Salesforce admin certification and/or successful completion with 1 year

• Salesforce Environment experience

• ERP and/or Deltek Vision experience

• Coding knowledge

• Cyber Security understanding/knowledge and/or experience

• Salesforce skills – Trailhead Ranger or equivalent

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EEO Statement: