Sap Sucessfactors Consultant (Remote)

Be Part of the Future of Automotive Innovation with Inchcape Digital.

About The Company

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

The Digital Delivery Centers accelerate Inchcape’s digital journey by positively impacting the business and its customers through innovative and essential technological solutions.

Through our top talents, we support the mobility of millions of people globally through the power of digital technology.

Purpose of Role:

We are looking for a highly skilled and customer-focused SAP SuccessFactors L3 Consultant to manage incidents, requests, and components in the SuccessFactors platform within our APAC service.

This role will support the L2 consultant in Colombia while driving improvements in service delivery and customer satisfaction.

The SAP SF L3 Consultant will also ensure system stability, provide solutions for complex issues, and lead the continuous learning and development process for SuccessFactors users.

• ERP & DMS

Join our dynamic ERP & DMS team, the operational backbone driving Inchcape’s operations forward. We provide Principal Support, spearhead ambitious technology rollout implementations, and cultivate strategic partnerships with industry leaders such as SAP, COUPA, INCADEA, and SuccessFactors. Our mission is to ensure seamless operations and drive innovation across Inchcape’s global network. By joining us, you’ll play a vital role in powering our operations to new heights.

Job Roles and Responsibilities:

• Oversee the daily operations and performance of the PH SAP SuccessFactors Service and Support Team.
• Provide expert-level support for complex SuccessFactors issues, including Employee Central, Performance & Goals, Compensation, and other relevant modules.
• Act as the escalation point for service requests, ensuring timely and professional resolution.
• Collaborate with the L2 consultant in Colombia to ensure alignment in service strategies and priorities.
• Establish and maintain an efficient service desk while monitoring and improving its productivity.
• Lead the continuous training and knowledge-sharing initiatives to upskill team members on SuccessFactors best practices.
• Develop and document processes for efficient issue resolution, leveraging best practices and ensuring system stability.
• Work closely with customers to understand their business needs, gathering feedback to enhance the SuccessFactors environment.
• Create a clear knowledge-sharing platform and database, ensuring that team members and stakeholders have access to relevant resources.
• Train new team members and ensure adherence to company policies and SAP best practices.

Skills and Experience Required:

• Bachelor’s degree in Computer Science, Information Systems, Human Resources, or related field.
• Minimum of 4 years of experience with SAP SuccessFactors, preferably with hands-on experience in the Employee Central module.
• Proven experience with at least three full-cycle implementations of SAP SuccessFactors.
• SAP SuccessFactors certification in Employee Central is highly desirable.
• Excellent knowledge of HR processes and technology trends.
• Expertise in SAP SuccessFactors modules, including Employee Central, Onboarding, and Performance Management.
• Proficiency in documenting integrations with legacy systems, particularly payroll.
• Advanced Microsoft Excel skills.
• Familiarity with HR reporting tools and analytics.

What We Offer:

• A safe and inclusive work environment that values diversity.
• Exciting and industry-leading projects that provide opportunities for career advancement.
• Access to leading learning platforms.
• Specific learning pathways for all roles and platforms including technical and leadership trainings and certifications.
• Career support and continuous development with access to senior leadership.
• Flexible work-from-home or Hybrid work arrangements.
• HMO with Free dependent/s.
• Life insurance.
• Remote work bonus to recognize your dedication and contributions.
• Enjoy a day off on your birthday.
• Work equipment needed to perform your job

If you have the skills and passion to excel in this role, desire to join a thriving global team, and accelerate your career in the digital space, then you are the candidate we are looking for!

Click the apply now button or send your CV to the email: recruitment_ddc@inchcape.com with the subject: Application for SAP SucessFactors Consultant