Scrum Master Technical (Remote)

Things to know before applying: 

• you must have your own work equipment 
• you are able to work remotely 
...
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Scrum Master Technical | Adaca | Philippines

Things to know before applying: 

• you must have your own work equipment 
• you are able to work remotely 
• you can work full-time for this role 
• experience working with clients/companies outside PH is an advantage 
• only candidates who meet the requirements will be contacted 

 

 

Role Summary: 

We are seeking an experienced Technical Project Manager to manage and guide our distributed team of software engineers while maintaining hands-on involvement in technical work. This role combines platform operations management, hands-on technical contribution, and team leadership responsibilities, requiring someone who can effectively bridge the gap between technical execution and team leadership while working in a distributed environment. 

 

 

Key Responsibilities: 

 

Team Leadership & Management (40% to 60%) 

• Lead and mentor a team of 5-6 software engineers in a remote working environment 
• Help manage team rotations to align support activities with development squad sprints 
• Implement and maintain Kanban methodologies for support operations 
• Manage support ticket queue and handle escalations effectively 
• Coordinate with other squad leaders and stakeholders to ensure alignment on objectives and deliverables 
• Oversee access rights management and system permissions 
• Support professional development initiatives 
• Build and maintain strong stakeholder relationships across all levels of the organisation 

Platform Operations & Technical Leadership (40% to 60%) 

• Monitor and maintain platform operability, including:  
• Managing disk space issues 
• Addressing latency concerns 
• Handling high error rate incidents 
• Monitoring and resolving CPU/memory utilisation issues 
• Lead severity one incident response and resolution 
• Manage firefighter rotation for operational support 
• Hands-on technical work including:  
• Direct involvement in ticket resolution (2-4 hours per ticket) 
• Contributing to smaller technical tasks and improvements 
• Provide technical guidance to the team on support tickets 
• Assist in troubleshooting critical issues and support escalations 
• Ensure adherence to technical standards and best practices 
• Participate in technical discussions and decision-making processes 

 

Qualifications: 

• 4-5 years of hands-on software development experience 
• 2-3 years of technical team management experience 
• Proven track record of leading remote/distributed teams 
• Strong understanding of Kanban methodologies and practices 
• Excellent problem-solving and analytical skills 
• Outstanding communication skills in English, both written and verbal 
• Experience with support ticket management and escalation processes 
• Demonstrated ability to work effectively across different time zones 
• Strong track record in stakeholder management and relationship building 
• 3-5 years of software engineering experience with:  
• Java development (ideally servlets and JSPs) 
• JavaScript 
• MySQL and complex SQL query writing 
• AWS experience required, preferably experience with DevOps and container technologies 
• Strong understanding of database design principles 
• Experience with:  
• S3 and on-premises synchronization 
• RDS database management 
• EC2 instance management 
• ECS/Fargate containerization 
• Linux server administration and bash scripting 

 

Hiring Process:  

1. Phone screening  
2. Behavioral interview  
3. Client interview 

 

About Adaca: 

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction. 

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home