Senior Claims Consultant (Remote)

Senior Claims Consultant | DXC Technology | Australia

About the Role

Senior Claims Consultant to manage both property & liability claims. The purpose of this role is to provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation. Diligence around favorable financial outcomes, reducing claim amounts, risk mitigation and the recovery process are key in this role, as is taking ownership and the ability to make proactive decisions that drive outcomes.

Duties

Responsible for managing national Property Damage, Liability and ISR claims, you will liaise with clients, insurers, claimants and external providers, interpret policy wordings, analyse claims history data, arrange / conduct investigations and determine claim settlements for under-deductible claims.

Driving the settlement negotiation process and negotiating on behalf of the client you will acts as an advocate for the client and determine commercial / technical responses to insurer’s denials of liability with a focus on achieving favorable outcomes for the client.

As part of the Client and Broker Service, you’ll respond to queries, prepare routine and ad hoc reports including claims trends analysis and quarterly and / or annual claims reviews, attending client meetings and conducting training for clients as required.

Required Skills

• At least 5 years’ experience managing Liability claims in a Claims Consultant role, ideally in a commercial team focusing on large business and brokered clients nationally.  Some experience managing ISR claims would also be beneficial.
• Educated to degree level or Diploma in Financial Services or a Law qualification (desirable).
• Strong understanding of national Claims Management and working within Client Service Agreements or Claims Unit standards.
• Time management, organisational skills and attention to detail.
• Proactive, analytical problem solving and decision-making skills.
• Negotiation and influencing skills.
• Resilience and perseverance.
• Customer service and relationship building skills with an ability to work collaboratively to the mutual benefit of clients, brokers and the business due to absolute understanding of stakeholder needs.
• Alert to new and expanded business opportunities supporting these through provision of claims review data for tenders, renewals and proposals, and participation in client / prospect meetings and client / broker education presentations as required.
• The ability to work effectively and take on leadership. 

Hybrid working arrangements

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

About DXC

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Your working environment

Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.

No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends – from #PetsofDXC to photography, cycling or cooking groups, or we welcome you to make your mark and start your own group.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an equal opportunity employer

DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home