Senior Product Manager (Remote)

OVERVIEW

SUMO Scheduler is a leader in customer engagement software with appointment & event schedulers. ​We are a highly collaborative diverse team and enjoy the environment we have worked hard to create!

We are seeking a tremendously passionate SaaS Product Manager to be responsible for maintaining an innovative product roadmap that continues to differentiate SUMO in the market. You are a strategic creative mind, detail oriented, deadline focused, and capable of partnering with our Product Owner, UX Designers, Technical Architects, and Customer Success executives to ensure product releases meet your vision.

Top Reasons to join SUMO!W

• Work with cutting edge technology
• Fast growing, which means ongoing room for growth
• Fun, relaxed environment
• Remote work

DUTIES

Product Management

• You will work closely with founders of one of the most disruptive tech startups in the industry.
• Deliver industry-leading products and user experiences by combining a deep understanding of business strategy with creative product strategy and technical acumen.
• Develop relationships with customers (external and internal), gather and understand their feedback on existing products and unmet needs, conduct effective interviews to better understand the context, pressures, and complete understanding of the problems they need to solve. Using this data and acquired intuition to plan, prioritize and scope our products to deliver the right solutions.
• Own and drive the product lifecycle from ideation through implementation and launch.
• Develop communications material, value propositions, and high-level strategic justification to help explain the why of your product both internally and externally.
• Advocate for new features with qualitative and quantitative reasoning.
• Own requirements definition by hosting internal and external discovery sessions, create BRD (business requirement documents) including user stories, business process diagrams, functional and non-functional requirements, for incoming product requests and future products.
• Work closely with Engineering and QA teams to assign and prioritize features in every release.
• Define and deliver on key success metrics for your products.
• Partner with our Sr. Manager of Software Engineering to organize work through a mixture of scrum, agile, lean, and balance traditional waterfall methods, ensuring product releases meet deadlines.

Business Analysis

• Work with the Product Design Team to identify detailed business requirements to support our product roadmap and customer requests within the scope of prioritized initiatives.
• Develop comprehensive functional specification documents, configuration designs, use cases, test conditions, test scripts, and training documentation to support the successful product development initiatives.
• Analyze existing functional and non-functional business requirements to create technical designs, data models, use cases, supportive analytics, gap analysis, project impact estimations, and deliver efficient enterprise application solutions for both standard and custom configurations.S
• tay up-to-date on industry trends to provide insights and recommendations for the product roadmap.

QUALIFICATIONS

• 3+ years of experience working as a Product Manager, overseeing an R&D team, including BA, UX, Tech Arch, CS, and more.
• 6+ years experience working as a Business Analyst, producing detailed BRDs, including user stories, flow diagrams, and more.
• 2+ years experience working as a Scrum Master, managing a standard agile process including sprint grooming, ticket prioritization, daily standup, velocity tracking (burn down chart), and more.
• bility to display sound judgment and accomplish goals.
• Able to communicate with various stakeholders from sales, customer success, engineering, and executives, who sometimes have conflicting opinions.
• Able to meet product release deadlines, necessary to coordinate a successful launch cross-department with sales, marketing, customer success, and other teams.
• Excellent analytical and problem solving skills, combined with strong business judgment and an ability to present analysis in a clear and compelling manner.
• Must be an expert Product Manager and highly skilled at keeping your team motivated and focused on the highest priorities.  
• Solid understanding of enterprise software product development and high-level system diagrams
• Fundamental knowledge in Customer Engagement, Appointment Schedulers, and Salesforce CRM or equivalent technologies.

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ABOUT SUMO SCHEDULER

SUMO powers conversations that drive business growth. SUMO is trusted by industry leading organizations including the Fortune 500, healthcare, government, and universities to transform their customer engagement strategy to acquire, grow, and build brand advocates. SUMO accelerates your organization’s responsiveness to customer demand, necessary to drive business growth.

Our scheduling platform seamlessly integrates into your existing customer journey touchpoints and business processes, powering conversations that result in higher conversion rates and increased customer loyalty. SUMO includes online appointment scheduling, event scheduling, and queue scheduling all in a single platform solution built fully native on Salesforce.