Service And Aftersales Specialist | Pure Watercraft | Italy

The Service and Aftersales Specialist will be responsible for developing and managing all aspects of the customer service and aftersales process, including identifying service requirements, implementing service documentations, developing a service network, and coordinating service requests. Your primary objective will be to deliver outstanding customer satisfaction by creating a service workstream that will allow our teams to provide the necessary services to our customers.

• Location: Remote
• Employment Type: Full Time, Contractor
• Up to 10% travel required
• We also offer equity

What You’ll “Mostly” Do

• Understand service requirements for Pure Watercraft products and create a service workstream and manual
• Coordinate the requests for necessarily tooling and equipment needed for service requirements
• Collaborate with internal teams, including Customer Team and Supply Chain, to investigate customer service needs and identify tooling requirements for our service team
• Maintain accurate and up-to-date records of customer interactions, service requests, and issue resolution using our CRM system
• Identify opportunities to improve service delivery, recommending and implementing process enhancements and support tools to optimize customer satisfaction
• Collaborate with cross-functional teams to contribute to the development of technical documentation, including FAQs, troubleshooting guides, and instructional materials
• Stay up-to-date with product developments, industry trends, and competitor offerings to provide valuable insights and recommendations to the team

What We Look For First:

• Bachelor’s degree in Engineering, Business, or equivalent practical experience
• Proven experience in Service and Aftersales or similar role, preferably within the marine industry
• Proven experience in developing service procedures and networks, preferably in a similar industry
• Ability to interpret and produce CAD models/drawings
• Strong mechanical understanding of product serviceability
• Strong technical aptitude with the ability to understand and troubleshoot mechanical and electrical systems
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Proficient computer skills and experience using CRM software or similar customer support tools
• Strong problem-solving abilities with a keen attention to detail
• Self-motivated, proactive, and able to work independently as well as in a team environment

Bonus Superpowers:

• Fast-growing startup experience
• Familiarity with electric propulsion systems or boating experience

Job Type: Full-time

Pay: From R$13,000.00 per month

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home