Service And Aftersales Specialist (Remote)

Salary: Competitive Salary
Job Type: Full time
Experience: Senior Level

Pure Watercraft

Service And Aftersales Specialist (Remote)

Service And Aftersales Specialist | Pure Watercraft | Italy

The Service and Aftersales Specialist will be responsible for developing and managing all aspects of the customer service and aftersales process, including identifying service requirements, implementing service documentations, developing a service network, and coordinating service requests. Your primary objective will be to deliver outstanding customer satisfaction by creating a service workstream that will allow our teams to provide the necessary services to our customers.

  • Location: Remote
  • Employment Type: Full Time, Contractor
  • Up to 10% travel required
  • We also offer equity

What You’ll “Mostly” Do

  • Understand service requirements for Pure Watercraft products and create a service workstream and manual
  • Coordinate the requests for necessarily tooling and equipment needed for service requirements
  • Collaborate with internal teams, including Customer Team and Supply Chain, to investigate customer service needs and identify tooling requirements for our service team
  • Maintain accurate and up-to-date records of customer interactions, service requests, and issue resolution using our CRM system
  • Identify opportunities to improve service delivery, recommending and implementing process enhancements and support tools to optimize customer satisfaction
  • Collaborate with cross-functional teams to contribute to the development of technical documentation, including FAQs, troubleshooting guides, and instructional materials
  • Stay up-to-date with product developments, industry trends, and competitor offerings to provide valuable insights and recommendations to the team

What We Look For First:

  • Bachelor’s degree in Engineering, Business, or equivalent practical experience
  • Proven experience in Service and Aftersales or similar role, preferably within the marine industry
  • Proven experience in developing service procedures and networks, preferably in a similar industry
  • Ability to interpret and produce CAD models/drawings
  • Strong mechanical understanding of product serviceability
  • Strong technical aptitude with the ability to understand and troubleshoot mechanical and electrical systems
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
  • Proficient computer skills and experience using CRM software or similar customer support tools
  • Strong problem-solving abilities with a keen attention to detail
  • Self-motivated, proactive, and able to work independently as well as in a team environment

Bonus Superpowers:

  • Fast-growing startup experience
  • Familiarity with electric propulsion systems or boating experience

Job Type: Full-time

Pay: From R$13,000.00 per month

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home

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