We are seeking a skilled and customer-oriented virtual technician to join our managed IT services team. In this role, you will work remotely to provide a variety of technical services and support to our clients.

The ideal candidate will have 3+ years experience as a systems or network administrator, with expertise across multiple operating systems and platforms, and a strong customer service orientation. Experience in the Managed Services industry is highly valued as well. This is an excellent opportunity to leverage your technical talents to have a real impact while working remotely.

This is for 20-40 hrs/wk, PT-ET, at least 1 hr outside of PT hours daily. You hours will increase as your skills are proven, up to full time.

Skills, Knowledge, Experience

• Familiarity with IT processes: deployment, troubleshooting, ticketing, documentation, best practices, cybersecurity
• A+, Network+, and/or MCSA level certifications
• Basic cybersecurity knowledge including secure by design IT approaches
• Experience working in multi-tenant MSP environments is highly desirable

Software Applications

• Email – MS Outlook
• Internal Chat & Videoconferences – MS Teams
• Documents – MS Office, Google Docs & Drive
• Task Management – PSA Ticketing, Notion
• PSA (Professional Services Automation) – SyncroMSP > HaloPSA
• RMM (Remote Monitoring & Management) – SyncroMSP > NinjaOne
• Documentation – IT Glue

Many common vendor applications such as:

• Microsoft Windows, Office, Office 365 Admin
• Google Workspace, Google Cloud & Chrome
• Apple MacOS, iOS, Safari
• Mozilla Firefox, Bitwarden and other open source software

Many specific channel vendor solutions such as:

• Synology
• Arista/Untangle
• Ubiquiti
• Comet Backups
• Axcient Backups
  

Tasks

• Onboarding new clients by conducting technology audits, documenting existing IT environments, installing monitoring agents, and ensuring full integration with our systems
• Migrating client technology infrastructure and data to new systems or platforms as needed, with a focus on minimizing downtime
• Creating and updating documentation like network diagrams, asset inventories, configuration records, and standard operating procedures
• Performing periodic maintenance checks and applying updates to ensure client systems remain optimized and secure
• Monitoring client systems proactively from our network operations center (NOC) and remediating issues quickly to maintain uptime
• Providing some Level 2-3 help desk technical support when needed to troubleshoot issues for clients
• Maintaining strong client relationships and communicating progress clearly and frequently
• Recommending changes to and optimizing the PSA and the RMM with automations and workflows.
• Troubleshooting wordpress and LAMP server issues as well as other open source software.