Services Operations Business Partner (Remote)

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise – Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines. Willing to work on US East Coast time zone.

About The Opportunity

As the Operations Business Partner, you are a proactive and hands-on leader who serves as a trusted advisor to Global Services. You will be responsible for partnering with the Services leadership team, building strong relationships with other functional departments to influence decisions, driving process optimization and improving overall business process effectiveness. Ultimately, you will help drive business transformation and operational excellence, while aligning our services strategies to our company’s objectives.

We are the Services Operations team. Our mission is to increase operational efficiencies, delight customers/employees, and drive revenue by providing impactful business insights and working side-by-side with our services leaders. Our Services Operations team thinks strategically and globally – setting the direction for our business and then making sure we run smoothly. We’re a team that loves data and contributing to the top and bottom line.

What You’ll Get To Do

• Gain foundational understanding of current and future business processes.
• Report on operational dashboard and goals. Work with the Manager to develop a monthly cadence for relevant metrics by consolidating communications and existing reports.
• Support and/or drive financial reporting and analysis.
• Ensure operational processes are followed within the Implementation teams and that appropriate tools exist to support the teams in maintaining the integrity of data and/or process flow.
• Grow to be a trusted advisor and partner to the business with credibility and influence, focused on execution, and assisting with strategy as required.
• Simplify and optimize reports/dashboards or related infrastructure – make consumption of reports/dashboards accessible and relevant for senior leaders.
• Identify areas of risk or opportunity by conducting detailed analysis of forecast, pipeline, and trending data, with ability to translate quantitative data into actionable recommendations.
• Identify opportunities to improve effectiveness. Coordinate cross-functionally to deliver process improvements, playbooks, toolkits, and skills development. Partner with colleagues across Services, Marketing, HR, IT and Finance to drive cross-functional improvements.
• Provide proactive, data-driven insights and recommendations on pipeline, projects, and forecasting.
• Support strategic projects, as required.
• Work closely with other teams such as Finance and Sales Operations to understand and execute various initiatives within Implementation.
• Other ad hoc projects as required.

Skills And Experience We Value

• 3+ years of relevant experience in Services, Services operations, Finance or Management consulting.
• Ideally have experience in the software industry or cloud platform businesses.
• Salesforce.com reporting and analytics experience required.
• Experience with PowerBI or other data visualization tool an asset.
• Reporting and analytics experience required
• Positive attitude with a drive and capacity to learn quickly.
• Solid ability to act independently and with minimal direction.
• Ability to manage different stakeholders holding different agendas.
• Understanding of the services forecast process with the ability to translate that knowledge to the Services management teams.
• Excellent analytical skills combined with strong problem solving and organization skills, and a high attention to detail.
• Solid business acumen and judgement

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud