The Software Order Management Specialist performs a variety of functions within the Operations department particularly focusing on order management as well as customer support administration.

Responsibilities

• Process incoming Purchase Orders (PO), validate the information, send order acknowledgements, and fulfill orders.
• Order Entry and invoicing on SAP system.
• Use SW License entitlement system (Flexera/Revenera) to generate SW License.
• Manage data sync between various HP systems i.e. Salesforce, S4, Dynamics.
• Work with Finance/Sales to support processes for generating quotes, receiving PO, shipping products, billing distributors and partners.
• Work with the various teams to establish processes to manage order management in an efficient manner while collaboratively determining and documenting all processes.
• Participate as part of the team to determine, define and optimize the internal process for managing the licensing and sale of SW products
• Work with the customer Support team to establish the tracking of the maintenance SLAs (service level agreements or service entitlements).
• Review and verify that Sales team has provided acceptable documentation in salesforce.com to confirm end user revenue.
• Work with other operations related tasks as assigned.

Requirements

• Previous experience in Licensed Software products Order Management required.
• Knowledge and work experience on Salesforce / Dynamics required.
• Experience with SaaS platforms for order management.
• Strong PC skills, MS Excel, Word, Power Point and MS Outlook
• 6+ years’ experience.
• Experience dealing with Distributors, resellers, e-commerce platforms.
• Willingness to challenge existing processes and methods to seek opportunities for improvement.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to exercise good judgment, show initiative and be proactive.
• High standards of ethics and confidentiality to handle sensitive information.
• Follow process and enforce all established rules.
• Extremely detailed oriented.
• Flexible, adaptable, and comfortable with change.
• Strong customer service awareness/focus.
• Strong personal work ethic.
• Open to flexible schedule and work environment (from Office or Remote Location).

HP’s commitment to diversity, equity and inclusion – it’s just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!

HP Canada Co. is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail hrgsglobalstaffing@hp.com. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HP’s Confidentiality, Non-Solicitation and Conflict of Interest Agreement.

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!