Sr Customer Support Engineer (Remote)

Salary: Competitive Salary
Job Type: Full time
Experience: Senior Level


Sr Customer Support Engineer (Remote)

Sr Customer Support Engineer | Collibra | United States

Joining Collibra’s Customer Support team

  • Collibra seeks to expand our Support Engineering team with the addition of a Senior Technical Support Engineer (DQ) to support the company’s growth.
  • Collibra’s Senior Customer Support Engineers (Data Quality) provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.

Senior Customer Support Engineers At Collibra Are Responsible For

  • Managing all communication with customers and partners required to resolve support tickets
  • Assessing if support tickets are feature requests or product bugs
  • Resolving support tickets within the limits of contractual service level agreements (SLA)
  • Replicating bugs
  • Training and mentoring junior support engineers
  • Coordinating and tracking the escalation of tickets
  • Maintaining a record of all communication and actions in ZenDesk
  • Contributing frequently answered questions to the Collibra knowledge base
  • Participating in replying to Collibra community questions and discussions

You Have

  • You have 3-5 years in a customer facing role, ideally in a SaaS environment
  • Analytical and methodical problem solving skills
  • Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL)
  • Experience troubleshooting web-based applications
  • Experience with Java and REST API
  • Experience with big data technologies such as Kubernetes, Spark, and Hadoop
  • Advanced experience troubleshooting Data Quality software issues
  • Excellent knowledge of certificates – SSL, SSO, and LDAP
  • Bachelor’s Degree in Computer Science or related field or equivalent related working experience is required
  • This position is eligible for visa sponsorship

You Are

  • Customer focused and willing to put the customer at the center of everything you do
  • Eager to learn and utilize new technologies and tools
  • A team player, you’re at ease to synchronize with a lot of people and always think as a team
  • An investigator, you like to solve problems and investigate technical issues
  • An effective communicator, you’re at ease summing-up, documenting, or explaining complex situations

Measures Of Success Are

  • Within your first month, you will gain a fundamental knowledge of the Collibra Product Suite and become familiar with Support processes and procedures.
  • Within your third month, you will have a functional knowledge of the Collibra Product Suite and begin fielding support tickets in a limited capacity.
  • Within your sixth month, you will handle a steady flow of standard support cases, contribute to our customer-facing knowledge base, and be able to handle urgent, product down support issues.

Compensation for this role

The standard base salary range for this position is $96,000 – $143,000 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer equity ownership at every level, bonus potential, a Flex Fund monthly stipend, pension/401k plans, and more.


Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our {Be}well benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off.

Professional Development

Collibrians are ambitious and inventive, and we want to develop our skills individually and as a team. You’ll have access to LinkedIn Learning and other development opportunities, as well as other rewards and recognition programs to help grow your career.

Health Coverage

We strive to remain locally competitive and globally equitable. This means comprehensive offerings including medical, dental, vision, and mental health benefits for you and your family.

Paid Time Off and Flexibility

We provide unlimited paid time off, global leave policies for a variety of personal and family circumstances, company-wide wellness days off throughout the year, meeting-free Wednesdays, and a flexible culture to help balance your work and your life.

Diversity, Equity, and Inclusion

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

Learn More About Collibra’s Benefits.

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home

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