Support Engineer With Oracle Sql C And Net (Remote)

Project Description:

At Luxoft we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our Luxoft Application services team works with our customers as a trusted partner to help simplify, modernize, and accelerate mission-critical applications that support business agility and growth. Customers work with us to take advantage of the latest digital platforms with both custom and packaged applications, ensure resiliency, launch new products and enter new markets with minimal disruption.

Responsibilities:

• Technical Knowledge: Apply growing technical knowledge (e.g. SAP, Java, .NET) to solve application issues with limited risk/complexity. . Under general direction integrate technical knowledge and business understanding to create effective solutions for the company and for customers.

• Incident Management: Resolve single- and cross technology/application incidents independently. Document known errors and work-arounds Works with team members, delivery centers, and other the company organizations to resolve unusually complex or cross-technology incidents

• Escalation Management: identify potential escalations and alert management proactively. Manage basic escalations with customer.

• Problem Management: Begin to proactively provide solutions to prevent problems from occurring in area of responsibility. Analysis of data and trends to define changes to increase application reliability, reduce maintenance costs, etc.

• Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility. Understand and escalate scope changes per change control process.

• Solution Design: Understands the company solutions set and applies these solutions to meet customer needs within area of responsibility.

• Quality: Provide continual improvement recommendations/direction setting and advice within work team.

• Project Management: Participate in customer and internal projects, including transformation. Contribute to projects from own responsibility area.

• Customer Relationship Management: Balance internal needs against customer requirements and/or internal businesses/end user’s needs within defined parameters.

• Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Seen as a resource to the team and may mentor less experienced team members within their area of technical responsibility.

• Contract Knowledge: Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.

• Mentor less-experienced team members on specific areas within their technical authority.

• Capacity and Performance: Analyzes service performance data involving response time, output, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth.

Business Continuity Responsible for executing recovery actions

Mandatory Skills Description:

• +3 years of relevant experience with support or working on support environments.

• Oracle SQL Dev experience

• C#

• .Net code debug

• Understanding of applications technology in direct responsibility.

• ITIL Foundation

• App troubleshooting

• Batch/bash scripts developing (for both .bat & sh)

• General understanding of related technologies.

• Customer Service/Vendor Management.

• Bachelor’s degree in software developer, IT Service Management Business, or related field or equivalent work experience.

Nice-to-Have Skills Description:

• General understanding of integrations and integration tools like web Methods/Boomi or others.

Languages:

English: B2 upper intermediate