Systems Administrator | Thomson Reuters | Worldwide

Experience Platforms Support Specialist
Join the Marketing Ops & Analytics Team as we work to transform Thomson Reuters Marketing technology. We aren’t just changing the way customers engage with us, we are transforming and re-imagining our business, by focusing on the individual user. Our team promotes an agile, collaborative, supportive environment where diverse thinking, innovative design, and experimentation is welcomed and encouraged. Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters.

About the Role
You will play a critical role in the day-to-day operations of our go-to-market technology stack to help Thomson Reuters rapidly scale our digital customer experiences, and support internal and external partnerships. You will directly contribute to the growth of our business by ensuring operational rigor in the day-to-day functions of the Marketing Operations & Analytics team. You will ensure that our platforms operate smoothly and help a substantial user base of Marketers to adopt the technology critical to enabling great customer experiences.
If you are passionate about creating a seamless customer journey and skilled in the systems and processes required to bring that vision to life this is the role for you!
The successful candidate effectively navigates a diverse set of enterprise ticketing and marketing platforms to accomplish the following:

• Set up new users across a strategic portfolio of marketing platforms
• Modify existing user permissions
• Provide “how to” guidance to users or escalate to appropriate contact
• Submit, review and update work requests and support tickets in different systems (“swivel desk”)
• Escalate data subject access requests (in OneTrust) to third-party vendors
• Maintain SharePoint site, calendar and libraries
• QA / testing to validate user issues and fixes
• Create and maintain documentation for basic platform tasks and processes
• Provide status updates to stakeholders
• Coordinate meetings with platform vendors and service providers
• Other tasks related to platform maintenance, sourcing, governance and adoption, depending on skillset

Qualifications:

• Highly organized, excellent written English, experience in user administration and support
• Understanding of Marketing Technology and Marketing use cases
• Experience with Marketing platforms, e.g. Workfront, 6sense, On24, Certain, Eloqua
• Experience with ticketing systems such as Service Now
• Experience managing user permissions, user support, and onboarding
• Able to prioritize, relate dependencies and react appropriately
• Adept at figuring out new platforms, resourceful
• Documentation / user training experience an asset
• Vendor management experience an asset
• QA experience an asset

Job Type: Full-time

Salary: $51.00-$61.00 per hour

Schedule:

• Monday to Friday

Experience:

• System administration: 5 years (required)
• Quality assurance: 5 years (required)
• System testing: 4 years (required)
• Technical support: 5 years (required)
• Enterprise software: 3 years (required)
• Google Marketing Platform: 4 years (required)
• Eloqua: 3 years (required)
• ServiceNow: 3 years (required)
• Document management systems: 2 years (preferred)
• Vendor management: 3 years (preferred)

Work Location: Remote

Expected start date: 2023-09-25

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home