Team Lead Global Service Center (Remote)

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

What you will enjoy working on:

• Managing a growing team of onboarding/backoffice specialists who help new customers with onboarding, quote creation , their amendments and many other duties;
• Oversee the day-to-day operations of the team and track team’s performance as per set KPIs/OKRs
• Becoming an expert user of the Deel platform so that you can enable onboarding/backoffice specialists to deliver effective training to new joiners , educate customers whenever needed and provide credible guidance on features and functionality
• Serving as a point of escalation for customer issues and resolving those issues in a manner that builds trust with both customers and Deel team members
• Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience
• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
• Providing training, feedback, and coaching to the onboarding/backoffice specialists for continuous learning and development.

You will be successful if:

• You have proven experience leading a Customer Support, Onboarding or other operations related team within a rapidly-growing company in a Team Lead or Manager role for at least 1 years.
• You have a track record of managing your team to meet or exceed operational efficiency and customer satisfaction goals in a high growth setting
• You are a flexible team player, and enjoy working on a diverse team.
• You have the ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.

Bonus Points:

• Previous experience with payrol / finance/ accounting
• You have experience working with clients and team members from multiple countries and across multiple time zones
• You have experience working on a remote team
• You have experience working at a high growth start-up or scale up
• You have Fintech or HR tech experience
• You are multilingual

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.