Team Leader (Remote)

Company Mission:

Our mission is to reduce the cost of capital across the world.

About the Company:

We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin and our Series A by Founders Fund – with participation in both rounds by Sequoia, NYCA, and others. 

Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards. 

We’re looking for detail-oriented, driven, and intuitive operations specialists who want to work with intelligent, motivated, intense, and interesting people to support the company in its goal of offering cutting-edge products and excellent customer service to its clients.

Cultural Values:

1. Depth and rigor of thought – We try to be rigorous in our thinking & dive into the details.
2. Minimalist – We are spartan in our design, in our code, and even in our processes.
3. Speed of execution – We move fast & value decisiveness. We think speed drives quality.

Job Summary:

The Team Lead for Liens is responsible for overseeing the liens operations team, ensuring efficient execution of processes, achieving service level agreements (SLAs), and proactively managing escalated issues related to liens and titles. This role requires extensive experience in lien management, leadership capabilities, and strong problem-solving skills to streamline workflows and maintain compliance with financial regulations.

The ideal candidate is highly organized, detail-oriented, and effective at leading teams in a fast-paced environment.

Responsibilities

Team Management & Execution:

• Organize and oversee daily operations of the liens team to ensure tasks are executed efficiently, and SLAs are consistently met.
• Develop and implement workflows, assign tasks, and monitor team performance to maximize productivity.
• Conduct regular team meetings to align objectives, provide updates, and address any operational challenges.
• Mentor, train, and develop team members to improve skills and enhance overall team performance.

Escalation Management:

• Conduct early triage of escalated issues related to liens and titles, providing guidance and solutions to resolve complex cases.
• Collaborate with internal and external stakeholders, including legal teams and title companies, to address discrepancies or disputes.
• Act as the primary point of contact for high-priority or sensitive lien-related matters.

Compliance & Quality Assurance:

• Ensure all lien and title processes comply with company policies, investor requirements, and regulatory standards.
• Perform quality checks to identify and correct errors, ensuring accuracy and completeness in lien processing.
• Monitor and evaluate team adherence to compliance protocols and recommend process improvements where necessary.

Process Optimization:

• Identify opportunities to streamline lien and title workflows, reducing turnaround times and enhancing operational efficiency.
• Collaborate with cross-functional teams to implement best practices and process enhancements.
• Analyze team performance metrics and generate reports to identify trends, address gaps, and drive continuous improvement.

Stakeholder Communication:

• Maintain clear and timely communication with internal teams, clients, and external partners regarding lien statuses, escalations, and resolutions.
• Provide regular updates to management on team performance, escalated cases, and operational challenges.

Requirements

• Extensive experience in lien processing, title management, or a related role within the financial services industry.
• At least 2 years (and above) experience in handling Liens Team (US Loan or Mortgage) 
• Proven leadership experience with a track record of managing and organizing high-performing teams.
• Strong understanding of liens and closing documents, titles, and regulatory requirements related to financial services.
• Exceptional problem-solving skills, with the ability to efficiently triage and resolve complex lien issues.
• Excellent organizational and time management skills to handle multiple priorities effectively.
• Superb communication, collaboration, and problem-solving skills
• Proficiency, speed, and accuracy in written communication
• Fluency, clarity, and good diction in English
• Great organizational skills & time management abilities 
• Experience using customer communication and task management programs, Google Drive, and Email
• Bachelor’s Degree or comparable work experience in financial services
• Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)
• Must be presently residing in the Philippines

Key Competencies:

• Leadership: Effectively organizes and motivates teams to achieve operational goals and meet SLAs.
• Problem-Solving: Quickly assesses and resolves escalated issues with liens and titles.
• Compliance Knowledge: Ensures adherence to industry standards and regulatory requirements.
• Process Improvement: Identifies and implements opportunities for workflow optimization.
• Communication: Maintains clear and professional communication with stakeholders.

Qualifications

Location: HQ – Burlingame, CA (San Francisco Bay Area). Remote work – Rest of the US, Philippines