Who We Are:We’re the tech-powered customer experience (CX) companythat’s creating game-changing journeys for our people and our clientsand their customers.Our people around the world have devoted their careers to ensuring everyrelationship is exceptional. So naturally, we’re committed tocreating game-changing career journeys that power our people towardsgreater opportunities and brighter futures.As a candidate, you are maybe looking for your first job, or a change inyour path or a company to develop a great career. You can be in search offorever or just a while, whatever your drive, we have a place for you, andwe will help you develop your knowledge and skills to help you excel atyour goals.Find new colleagues and lifelong friends in our community of passionategame-changers. Find what you are looking for at Concentrix+Webhelp!As an employer, we are both multicultural and familiar, innovative andculturally focused, we are many and we are one (team). We want to make sureour game-changers feel happy, recognized and engaged with us and ourclients.In short: You will be joining over 440.000 passionate game-changersacross more than 70 countries that strive to enjoy every day, while makinga difference for the people they help every day! And we will offer you afun and challenging job that will allow you to develop and grow.Position Overview:As an IT Service Delivery Manager/Technical Account Manager, you will beresponsible for establishing and nurturing strong relationships withassigned clients, ensuring their technology needs are met and aligningtheir IT goals with the organization. This role requires a deepunderstanding of both the technical aspects of the solutions provided andthe human interactions required to drive forward our services.Key Responsibilities:· Serve as the primary contact for client IT and technical needs,ensuring client satisfaction.· Build and maintain strong relationships with clients to encourage newand repeat business opportunities.· Provide two-way communication between the client and our team,representing client needs and setting proper expectations.· Be the customer’s single point of contact for any technicalaspect, including monitoring and incident resolution.· Monitor problems, implement improvement plans, and ensure clientissues are addressed efficiently.· Ensure adherence to processes, quality standards, and contractualrequirements.· Track and report on client projects, outages, changes, andgrowth.· Analyze outages, incidents, and changes for trends and opportunitiesfor improvement.· Chair regular client calls, providing minutes and actionableinsights.· Collaborate with global and local teams to ensure client satisfactionand sustainable growth.· Support sales management for account growth and identify growthopportunities.· Analyze customers’ needs, suggest upgrades or additionalfeatures, and ensure deliverables meet their requirements.· Communicate progress to both internal and external stakeholders.Requirements:· Minimum of 5 years in service delivery management, technical accountmanagement, or a relevant IT field.· Excellent verbal and written communication skills in English+ Turkish.· Customer-oriented with a strong focus on providing exceptionalcustomer experiences.· Strong analytical, problem-solving, negotiation, and conflictresolution skills.· Ability to manage multiple projects while paying strict attention todetail.· Proven experience in delivering client-focused solutions based oncustomer needs.· Solid technical background, preferably with experience in ContactCenter solutions, Telephony, LAN Network, and Firewall Security.· Comfortable with direct responsibility, accountability, anddecision-making.· Ability to engage with IT teams globally, understanding regionalnuances and challenges.· Ability to work flexible hours to accommodate global businessneeds.· Strong sense of urgency, organization, accountability, and attentionto detail.What We Offer:· A dynamic role in a continually growing international company.· Collaboration with a highly professional team and high levels ofresponsibility.· Opportunities for professional development and career growth.If this exciting opportunity sounds like you, joinus!Concentrix+Webhelp is an equal-opportunityemployer Concentrix+Webhelp is committed to equal employment opportunitiesfor all candidates and a work environment free of discrimination andharassment. All our recruitment practices are based on business needs, jobrequirements, and personal qualifications, without regard to genderidentity, age, religion, ethnicity, family or parental status, or any otherclassification protected by applicable national laws. Daha fazla göster Daha az gösterTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home