Technical Analyst Service Design (Remote)

Our customer is embarking on a significant project to enhance flexibility and control within their operational units. As part of this initiative, we are seeking an experienced Technical Business Analyst to play a pivotal role in the discovery and planning phase of their service design efforts.

The Technical Business Analyst they will gather and analyse information and data related to current service offerings and internal processes. This analysis will help uncover insights into areas where services can be optimised or new services can be introduced to better meet users needs.

The ideal candidate should have a strong background in business analysis, demonstrating the ability to analyse, optimise, and document complex business processes. This role is part of a wider project team. Your insights and analyses will contribute to the overall success of the project.

The successful candidate must be based in or around the Dublin area and must attend the office up to twice a week.

Key responsibilities & duties include:

• Lead the as-is and to-be analysis of current service design processes, identifying areas for improvement
• Coordination with stakeholders to establish scope of existing services and development of plans for migration of responsibilities
• Drive the service design process, ensuring alignment with business goals and technology capabilities
• Work closely with cross-functional teams to translate business requirements into actionable technical specifications
• Facilitate workshops and meetings to elicit and prioritise requirements, ensuring clear communication between technical and non-technical stakeholders
• Develop and maintain documentation, including business process models, user stories, and functional specifications
• Utilise data analysis tools and techniques to derive valuable insights for informed decision-making
• Collaborate with project managers, developers, and other stakeholders to ensure successful project delivery

Required Skills:

• Bachelor’s degree in Business, Information Technology, or related field
• Proven experience as a Technical Business Analyst, with a focus on service design and process improvement
• Strong analytical and problem-solving skills, with the ability to think critically and strategically
• Experience working on discovery and planning phases of projects, contributing to the development of project plans and timelines
• Proficient in using data analysis tools (e.g., SQL, Excel) and ideally business intelligence tools for visualisation (e.g., Tableau, Power BI)
• Familiarity with process modelling techniques (e.g., BPMN) and analysis tools (e.g., ARIS, Visio)
• Knowledge of Agile methodologies (Scrum, Kanban) and project management tools (JIRA, Trello)
• Knowledge of ITIL processes, deployment strategies, and best practices for minimizing disruptions during service introduction
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
• Familiarity with SDLC phases, and requirements management tools (JIRA, Confluence) is advantageous