Technical Customer Service Support Specialist L (Remote)

Salary: USD 1111 / month (based on experience)

Expected Notice Period: 15 Days

Shift: (GMT+03:00) Europe/Moscow (MSK)

Opportunity Type: Remote

Placement Type: Full Time Contract for 12 Months(40 hrs a week/160 hrs a month)

(*Note: This is a requirement for one of Uplers’ client – Arabian for Science and Technology Co)

What do you need for this opportunity?

Must have skills required:

Excellent Communication, Work under pressure, Arabic, crm tools, English, Marketing Specialist, Technical Support, ticketing systems, Troubleshooting

Arabian for Science and Technology Co is Looking for:

About The Role

We are seeking a dynamic and customer-focused individual to join our team as a Technical Customer Service Support Specialist. This role involves providing Level 2(4+yrs) technical support and contributing to marketing initiatives, making it ideal for a versatile professional with a technical and creative skill set. Proficiency in Arabic is a must, as you will interact with Arabic-speaking customers and stakeholders.

Key Responsibilities :

Technical Support (70%):

• Respond to customer inquiries, troubleshoot issues, and provide effective solutions for Level 2 support requests.
• Escalate complex issues to the relevant technical teams while maintaining ownership of the issue until resolution.
• Manage critical situations, ensuring timely updates to customers and stakeholders.
• Analyze recurring problems and recommend long-term solutions to prevent future occurrences.

Marketing Support (30%):

• Collaborate with the marketing team to align customer support insights with marketing strategies.
• Assist in creating Arabic-language content for campaigns, social media, and product documentation.
• Participate in marketing initiatives aimed at improving customer engagement and promoting brand awareness.

Qualifications & Skills

Technical Expertise:

• Proven experience in technical support roles (Level 1 & Level 2).
• Strong troubleshooting and problem-solving skills.
• Familiarity with technical ticketing systems and CRM tools.

Marketing Proficiency:

• Background or demonstrated interest in marketing activities.
• Experience creating or localizing marketing materials in Arabic.

Language Requirements:

• Fluency in Arabic and English (both written and spoken).

Soft Skills:

• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle escalated situations calmly.
• A team player with a proactive and customer-first approach.

Preferred Qualifications

• Bachelor”s degree in Computer Science, Marketing, or a related field.
• Knowledge of software, networking, or IT support systems.
• Experience in multicultural environments.

Engagement Type:

Payout to be managed by: Uplers

Job Type : 12Months contract with Arabian for Science and Technology Co

Location: Remote

Interview Rounds :

1 Round

How to apply for this opportunity?

• Register or login on our portal & fill out the application form.
• Clear the given Video Screening (30 min) and Click on ‘Apply’ to get shortlisted
• Once it’s all done, your profile will be shared with the client for the Interview round.
• When selected, just meet the client and get your exciting career started!

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. You will also be assigned to a dedicated Talent Success Coach during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don’t hesitate to apply today. We are waiting for you!