Technical Delivery Team Manager (Remote)

Job Title: Technical Delivery Manager

Location: Remote (Delhi/NCR)

Job Type: Full Time

Experience Level: 12-18 years

About Us:

rSTAR: Innovative, Uplifting Solutions Unlock IT & Become an All-Star

Position Summary:

We are seeking a highly experienced Technical Delivery Manager to lead service delivery for projects in a dynamic and fast-paced environment. The ideal candidate will have a robust background in managing cross-functional teams and executing projects within an onshore-offshore engagement model. You will be responsible for ensuring that projects meet service level agreements (SLAs) while managing stakeholder expectations and fostering a culture of collaboration and continuous improvement.

Key Responsibilities:

• Oversee the end-to-end service delivery of projects, ensuring adherence to SLAs and quality standards.
• Collaborate with cross-functional teams to plan, execute, and deliver projects in migration, integration, development, and support environments.
• Manage stakeholder relationships effectively, ensuring clear communication and alignment on project goals.
• Lead change management processes to adapt to evolving project requirements.
• Handle incident management to resolve issues promptly and minimize disruptions.
• Conduct resource planning and allocation to maximize team efficiency and project success.
• Develop comprehensive project plans, including timelines, milestones, and deliverables.
• Generate and present project reports and dashboards for transparency and progress tracking.
• Create and maintain technical documentation to support project execution and knowledge transfer.
• Foster the adoption of best practices in project management methodologies such as SDLC, Agile, and Scrum.
• Work with cloud technologies (Azure, AWS, GCP) and ERP systems (Salesforce, MS, SAP, Oracle) to ensure successful integration and delivery.

Required Qualifications:

• 12-18 years of experience in technical delivery and service management.
• Strong understanding of project management principles and methodologies, including PMP and ITIL certifications.
• Extensive experience with SDLC, Agile, and Scrum methodologies.
• Proven track record of successful project delivery in migration, integration, development, and support environments.
• Experience working in onshore-offshore engagement models.
• Proficiency in cloud technologies (Azure, AWS, GCP) and ERP systems (Salesforce, MS, SAP, Oracle).
• Exceptional communication skills, with the ability to manage stakeholders at all levels.
• Strong analytical and problem-solving skills.

Preferred Qualifications:

• Previous experience in a similar role within ITeS Industry.
• Leadership and team management experience, with the ability to mentor and develop team members.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A collaborative and innovative work environment.