Technical Support Engineer

  • Support
  • Switzerland
  • Salary: Competitive Salary

Website Indica Labs

Our software platforms, HALO®, HALO AI and HALO Link, facilitate quantitative evaluation of digital pathology images.

Technical Support Engineer

Technical Support Engineer | Indica Labs | Switzerland |

Summary

Provides front-line technical support for our software products.

Duties and Responsibilities

  • Provides front-line technical support for applications team
  • Provides front-line technical support for end users
  • Conducts software testing, installation, and un-installations
  • Troubleshoots IT related issues
  • Manages software and database migrations
  • Advises customers on hardware and software configurations and implementation
  • Provides support for employees for in-house technical issues.

Minimum Requirements

  • Bachelor’s degree (or eqivualent) in Information Technology, Computer Science, or equivalent field.
  • Valid Passport for International Travel
  • Bi-lingual in English and either French or German
  • Self-motivated and able to work in both individual and small-team environments
  • Avid problem-solver who can think both methodically and, on your feet, simultaneously
  • Interpersonal, written and verbal communication skills
  • Experience with Windows and Windows Networking
  • Experience in customer-facing roles

Location

This position reports to our United Kingdom based offices; however, it is a remote position for an ideal candidate working and living in Switzerland

Working Conditions and Physical Effort

  • No, or limited physical effort required
  • No, or limited exposure to physical risk
  • Work is normally performed in a typical interior/office work environment

 

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home

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