Technical Support Engineer (Remote)

Why Consider This Job Opportunity

• Salary up to $128,700.00 annually
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction in the healthcare sector
• Commitment to employee well-being and development with a competitive benefits package

What To Expect (Job Responsibilities)

• Provide technical support in a Technical Assistance Center environment, diagnosing problems and consulting with field service and customer engineers
• Troubleshoot issues with computer workstations, servers, software, and ancillary equipment in a large-scale pharmacy automation system
• Apply knowledge of electrical and mechanical engineering to troubleshoot products including robotics and communication networks
• Maintain documentation and service reports in Salesforce, ensuring problem ownership and accountability
• Foster positive customer relations by responding to complaints and inquiries in a professional manner

What Is Required (Qualifications)

• Two to five years of related Technical Support Engineer experience with an Associate’s degree in a technical field, or five or more years of applicable experience in lieu of formal education
• Proven customer service experience in a technical support environment
• Familiarity with DC motor control and control algorithms
• Experience with PLC design, modification, and application
• Strong computer skills, including software knowledge of Microsoft, SQL, and remote support applications

How To Stand Out (Preferred Qualifications)

• Prior field service experience with industrial or pharmacy automation systems
• Knowledge of robotic control theory, including servo systems and PID controllers
• Experience with scripting languages and .NET Framework
• Familiarity with networking hardware and software components
• Ability to ensure effective remote troubleshooting techniques with end users

#MedicalTechnology #TechnicalSupport #CareerOpportunity #CompetitivePay #CustomerService

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