Tier 1 Technical Support Specialist, SyncHR (Remote)

Salary: $50,000 - $55,000 (Avg. Est.)
Job Type: Other

Website PrimePay

Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD.

Tier 1 Technical Support Specialist, SyncHR (Remote)

Tier 1 Technical Support Specialist, SyncHR | PrimePay | USA |

Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay – a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company.

As we continue our evolution and growth into a leading HCM SaaS technology provider to businesses, we are seeking our next Tier 1 Technical Support Specialist, SyncHR. The next Tier 1 Technical Support Specialist possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to our SyncHR software users.

At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment.  With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day.  Interested? Join us in our evolution!

What you will be doing:

  • Responding to customers over the phone, chat, or via e-mail using our ticketing system
  • Being a point of contact for clients using SyncHR Payroll, ensuring the highest level of client satisfaction
  • Training the end user on our system
  • Resolving basic issues for our solutions in an efficient and friendly manner
  • Author and publish help content to improve self-service resources
  • Accurately capture notes, document activities, and manage cases in a clear and actionable way for teammates and customers
  • Stay informed on product changes and rapidly learn information about functionality changes
  • Be responsible for regular customer follow-up on open incidents and quick resolution of reported incidents within customer expectations
  • Acting as the customer-facing point of contact for all service-related needs
  • Providing technical support, answer questions, and troubleshoot any issues
  • Completing adjustments, as needed, to help with tax compliance
  • Assisting with quarterly and annual reporting requirements

Success will come if you have:

  • 2+ yrs. experience in customer focused role – post-sales technical support
  • Technical trouble shooting experience
  • The ability to decipher technical terminology and explain in easy-to-understand language to your customer
  • Great problem solver skills and have proven customer service skills
  • Experience with SaaS technology, cloud, or on-prem application support
  • A shining attitude and is optimistic
  • Confidence to jump into a new software program (must be tech-savvy)
  • Multi-tasking skills
  • The ability to learn quickly and take on new concepts and ideas easily

PrimePay Offers:

  • A competitive salary in the $50 – $55K/Year range based on experience
  • Access to personal, group training and career advancement
  • Leadership development through individualized support and career mentoring
  • Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home

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