Website PrimePay
Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD.
Tier 1 Technical Support Specialist, SyncHR (Remote)
Tier 1 Technical Support Specialist, SyncHR | PrimePay | USA |
Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay – a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company.
As we continue our evolution and growth into a leading HCM SaaS technology provider to businesses, we are seeking our next Tier 1 Technical Support Specialist, SyncHR. The next Tier 1 Technical Support Specialist possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to our SyncHR software users.
At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment. With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day. Interested? Join us in our evolution!
What you will be doing:
- Responding to customers over the phone, chat, or via e-mail using our ticketing system
- Being a point of contact for clients using SyncHR Payroll, ensuring the highest level of client satisfaction
- Training the end user on our system
- Resolving basic issues for our solutions in an efficient and friendly manner
- Author and publish help content to improve self-service resources
- Accurately capture notes, document activities, and manage cases in a clear and actionable way for teammates and customers
- Stay informed on product changes and rapidly learn information about functionality changes
- Be responsible for regular customer follow-up on open incidents and quick resolution of reported incidents within customer expectations
- Acting as the customer-facing point of contact for all service-related needs
- Providing technical support, answer questions, and troubleshoot any issues
- Completing adjustments, as needed, to help with tax compliance
- Assisting with quarterly and annual reporting requirements
Success will come if you have:
- 2+ yrs. experience in customer focused role – post-sales technical support
- Technical trouble shooting experience
- The ability to decipher technical terminology and explain in easy-to-understand language to your customer
- Great problem solver skills and have proven customer service skills
- Experience with SaaS technology, cloud, or on-prem application support
- A shining attitude and is optimistic
- Confidence to jump into a new software program (must be tech-savvy)
- Multi-tasking skills
- The ability to learn quickly and take on new concepts and ideas easily
PrimePay Offers:
- A competitive salary in the $50 – $55K/Year range based on experience
- Access to personal, group training and career advancement
- Leadership development through individualized support and career mentoring
- Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD
