Tier 3 Technical Support Analyst (Remote)

Salary: $60,000 - $80,000 (Avg. Est.)
Job Type: Other

Website PrimePay

Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD.

Tier 3 Technical Support Analyst (Remote)

Tier 3 Technical Support Analyst | PrimePay | USA |

Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay – a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company.

As we continue our evolution and growth into a leading HCM SaaS technology provider to businesses, we are seeking our next Tier 3 Technical Support Analyst who is capable of trouble-shooting and resolving the most difficult and complicated issues.  This position works closely with the Software Development department.  The Tier 3 Technical Support Analyst is the escalation point for all technology support issues within PrimePay.  Tier 3 Technical Support Analyst’s are required to provide clear and concise communication with all forms of client and internal interactions.

At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment.  With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day.  Interested? Join us in our evolution!

What YOU will be doing:

  • Championing customer and first level support personnel issues with expertise, kindness, and skill
  • Serve as liaison between Tier 2 and Development
  • Work directly with Client’s Infrastructure or contractors to resolve issues with incorporating PrimePay’s applications into the Client’s “ecosystem”
  • Handling customer’s secure information
  • Escalating issues to the appropriate groups or individuals
  • Dealing with time critical and industry specific issues
  • Performing various technical activities
  • Providing after-hours and On-call support
  • Preform various Professional Services duties
  • Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, etc
  • Take initiative to stay current on technology, HR/Ben admin and payroll by participate in    training programs
  • Create / Maintain / Update support documentation and procedures

Success will come if you:

  • Good oral and written communication skills
  • Ability and willingness to perform activities ranging from the everyday, repetitive work to the less frequent but challenging responsibilities
  • Ability to work independently
  • Excellent problem-solving skills
  • The ability to multi-task and manage multiple priorities
  • The ability to quickly learn new technologies, procedures, and concepts through. self-study, observation, and intuition
  • Self-Motivated with the ability to take direction when necessary
  • Proficient with Microsoft Office applications
  • Working knowledge of multiple Internet Browsers (IE, FireFox, Chrome, Safari)
  • Working knowledge of multiple operating Systems (Windows, Apple, Android)
  • An understanding of networks, firewalls, FTP, SSL, and routers
  • Strong Framework knowledge
  • Knowledge of .xml, .CSV and other file types
  • Familiarity with SQL and database structure
  • Knowledge of SAML, SSO application security
  • Familiarity with Rest API
  • Knowledge of Linux or Bash

PrimePay Offers:

  • A competitive salary in the $60 – $80K range based on experience
  • Access to personal, group training and career advancement
  • Leadership development through individualized support and career mentoring
  • Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home

When applying state you found this job on Pangian.com Remote Network.

⇓ Want more? ⇓

See 100+ New Remote Jobs