Voice Analyst (Remote)

We are offering a contract to permanent employment opportunity for a Telecommunications Specialist. This role will be centered around the provision and maintenance of VoIP related products within a 24/7/365 Network Operations Center. The position is fully remote, involving active communication with customers, technicians, carrier service providers, and our Technical Support Engineers and VoIP Engineers.
Responsibilities: Serve as a primary escalation point for field agents with VoIP related dispatches and trouble tickets Monitor network devices, interfaces, and trouble tickets, providing continuous monitoring for problems impacting our customers’ voice services Troubleshoot issues with our voice services and update call paths Communicate with carriers and vendors to open new trouble tickets, schedule dispatches and stay up to date on existing trouble tickets Receive incoming calls and respond to emails regarding service troubles or call path changes Respond to customers in a timely and detail oriented manner Coordinate proper installation and configuration of voice service components Implement, troubleshoot, and maintain VoIP systems Work well in a team-oriented environment, successfully completing individual tasks Demonstrate knowledge with telephone networks – POTS, VoIP, and TDM Maintain basic familiarity with telephony standards and protocols – H.323, MGoogle Cloud Platform, ISDN, SIP, RTP Maintain basic familiarity with IP networks and troubleshooting (VoIP, NAT Traversal, STUN, etc.)

Requirements

Possess at least one year of experience as a Telecommunications Specialist
Proficient in Cisco Voice Over Internet (VoIP)
Familiarity with Voice over internet protocol (VoIP)
Understanding of VoIP system
Experience with IP Telephony and Telephony System
Prior work in a Network Operation Center is advantageous
Ability to perform Basic Troubleshooting
Knowledge of ISDN and SIP protocols
Excellent Customer Service skills
Ability to resolve customer service issues effectively
Demonstrates superior customer service skills in all interactions

Technology Doesn’t Change the World, People Do.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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