Manager, Telephone Sales

Job Summary

We are seeking a motivated and experienced Sales Manager to lead our team of Telephone Sales Representatives focused on outbound sales. This role is responsible for overseeing day-to-day team performance, implementing effective sales strategies, coaching team members, and ensuring all KPIs and revenue goals are consistently achieved. The ideal candidate is a strong leader with proven success in phone-based sales management and a passion for driving results through coaching, data, and motivation.

Key Responsibilities

• Team Leadership & Development

  • Manage, coach, and develop a team of outbound Telephone Sales Representatives.

  • Conduct regular one-on-ones, team meetings, coaching sessions, and performance reviews.

  • Motivate the team to achieve daily, weekly, and monthly sales targets.

• Sales Strategy & Execution

  • Monitor call activity, conversion rates, and pipeline performance to identify trends and areas of opportunity.

  • Implement call scripts, rebuttals, and objection-handling strategies to improve close rates.

  • Collaborate with marketing and product teams to align offers and campaigns with sales goals.

• Performance Management

  • Track and analyze key metrics such as calls per day, talk time, conversion rate, and revenue per rep.

  • Provide real-time coaching, side-by-side call reviews, and performance feedback.

  • Address underperformance with action plans and clear performance expectations.

• Training & Onboarding

  • Support onboarding and ramp-up of new sales representatives.

  • Ensure ongoing training and skill development through workshops, roleplay, and refreshers.

  • Keep the team up to date on product knowledge and system/process changes.

• Process & Compliance

  • Ensure adherence to company policies, quality standards, and compliance requirements.

  • Maintain accurate documentation in CRM systems (e.g., Salesforce, HubSpot, etc.).

  • Continuously improve sales processes and team efficiency.

Required Qualifications

• 3–5 years of experience in inside or telephone sales

• 1+ years of experience in a sales leadership or supervisory role

• Proven ability to manage, coach, and motivate a high-volume outbound sales team

• Strong communication, leadership, and organizational skills

• Experience with CRM systems and sales performance tracking tools

• Ability to thrive in a fast-paced, target-driven environment

• High level of emotional intelligence, professionalism, and accountability

Preferred Qualifications

• Experience in consumer services, call centers, or subscription-based sales

• Familiarity with call monitoring tools and workforce management systems

• Bilingual (English/Spanish) is a plus

• Bachelor’s degree in Business, Sales, or related field (or equivalent experience)

What We Offer

• Competitive base salary plus team performance bonus

• Medical, dental, vision, and 401(k) with company match

• Paid time off, holidays, and employee wellness initiatives

• Career development and advancement opportunities

• Energetic, supportive, and results-driven team culture

If you’re a driven leader who thrives in a fast-paced sales environment and loves developing top-performing teams, we want to hear from you. Apply now to make an impact and grow with us!