Andrey Logvin | Pangian
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Andrey
Provided tech support for end-users with 5 years of experience. Consistently resolved more than 50 tickets per day. Tested for problems and wrote articles to the knowledge base.
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Andrey
Russian Federation
English, Russian
United States Of America
Associate's degree
spokane falls community college
Information technology
Flexibility
Road biking

• Computer tech support is not just a job for me; it is second nature, passion, a huge part of my life. When I was a kid, my father gave me an old 1991 laptop that would run only DOS. I installed Norton Commander and Q BASIC compiler on it and spent long hours experimenting with programs and exe files and learning about programming languages from a help file. That was the start of my life-long passion for computer technology and helping people resolve computer problems, first as a local "tech support guru" for my friends and family, and later became my profession. I love doing tech support! I am patient and empathetic, and I enjoy finding answers, resolving the issues, and then communicating them to the user in an understandable manner.

Analysis
IT
3 - 5 Years of experience
Customer Service
3 - 5 Years of experience
Full-Time, Part-Time, Contract
Yes!

Customer-first, agile Customer Support Specialist with 5+ years of experience helping and supporting customers via Live Chat, Email, Text Message and FAQ. Passionate about solving problems and figuring out solutions. Consistently resolves 50+ tickets per day with a 95% customer satisfaction rate. Fast-learner, go-getter with proven ability to learn new technologies quickly. Positive self-starter attitude 

Experience

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