Amy Gil | Pangian
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Amy
Dependable Information Technology professional known for providing quality service eager to contribute my skills. Previous experience includes technical support, troubleshooting, and problem solving.
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amy
United States Of America
English, French
France
Robert Morris University
Bachelor of Applied Science: Computer Networking
Adventure, Amusement, Charity, Discovery, Family, Friendship
Animals/pets/dogs, Arts, Baking, Soccer, Socializing with friends/neighbors, Tennis

My name is Amy and I was born in Peru and moved to Chicago when I was little. I lived in Chicago for most of life and moved to Normandy, France where I went to high school. It was a big change in lifestyle and culture living in such a big city to moving to the countryside was definitely a great experience. At the time I didn't speak the language so learning French was a daily adventure to keep up in school my best subject was gym and English of course. Meeting new people and making new friends was a great experience it showed me a new perspective on the French culture. Today I love to travel and I have been to different countries and places around the world. I enjoy learning about new cultures and meeting new people.

Problem-solving, Research, Tech support, Leadership, Microsoft Office, Research, Leadership, Time Management, International, Team Building, Leadership, Microsoft Office, Research, Team Building, Time Management, Leadership
IT
3 - 5 Years of experience
Event Planning/Management
< 1 year of experience
Part-Time, Internship
Yes!

Gonnella Baking - Helpdesk Support Technician

Schaumburg, IL — 2016-2018

  • Provide level 1 and 2 technical and software support for over 350 users while ensuring quick and quality resolution for every issue
  • Created and managed accounts in Active Directory, Microsoft Exchange 2010, Office 365, Spiceworks, Avaya phone console, Sage 500, MP2, Weblink, and ExacqVision.
  • Performed on-site repair and preventive maintenance on laptop, desktops, Smartphone's, PDA's, and forklift computers. Evaluated technical issues, solved users concerns, and troubleshot problems in an efficient and courteous manner.
  • Assisted users on site and remotely using VNC viewer and Logmein Rescue to resolve technical and software issues
  • Resolved issues with connectivity problems, email breaches, virus infections, data recovery,

 

UBS - Market Data Analyst/Project Management Intern

London, England — 2015-2016

  • Performed annual verification reviews for over 100 internal applications using UBS CAD and Service-Now
  • Collaborated with Technical and Business Owners to resolve questions or issues with their applications using Skype to Business and Microsoft Outlook 2016
  • Created detailed and informative documentation to assist with questions

Camara education - Volunteer

London, England — 2015-2016

  • Collaborated with colleagues to meet time-sensitive deadlines for computer shipments
  • Performed hardware upgrades to faulty parts including DVD drives, RAM, Hard drives, CMOS battery, CPU fans, laptop keyboards
  • Performed data wiping and reimaging on SATA hard drives
  • Ensured PC's/Laptops passed hardware and software specification requirements

cleverbridge - Desktop support technician/ Junior network administrator

Chicago, IL — 2014-2015

  • Responsible for creating new users e-mail, phone, DHCP, DNS, and Active Directory accounts
    • Monitored and responded to phone, e-mail, printer, mobile devices, and ticket requests for technical support using Zimbra, OTRS, and Skype
    • Created and managed employee onboarding process for Network Operations department which  resulted in 100% accuracy and time reduction in new hire process
    • Assisted with setting up and configuring Netgear switches, routers, and wireless routers
  • Participated in monthly meetings that go in depth about projects, goals, and financial reports

Northern Trust - Technical Support/ Project Management

Chicago, IL — 2013

  • Performed virus scans on applications using QualysGuard
  • Provided excellent organizational skills using Microsoft Outlook 2010, Microsoft Lync, Microsoft       Office 2010, Lotus Notes, VMWare Workstation, and SharePoint 2013
  • Coordinated and oversaw over 200 projects for Application Owners
  • Responsible for testing new software, editing installation and test scripts, and communicating with Application Owner in order to meet deadlines on projects
  • Trained new technicians about security procedures and protocols resulting in faster work productivity

Staples -  Easy Tech Associate and Sales

Oak Lawn, IL 2012— 2013

  • Performed pc tune ups, diagnosed computer problems, and recommended products and services to resolve computer issues
  • Provided customers with training and in-home installations for new desktops, laptops, and printers
  • Delivered exceptional customer service though effective listening and communicating
  • Utilized sales techniques to recommend appropriate items to customers
  • Assisted and advised customers regarding technology, accessories, and tech services to better coordinate purchases with customer needs
Experience