Process-improvement oriented MassHealth Team Manager with a focus on customer service and data analytics, using available data resources to justify operational decisions and implementations. While supporting thirteen social workers and two supervisors with administrative and operational needs including scheduling, payroll, work assignment, and subject matter support, also managing two partnerships with correctional facilities and detox centers in Massachusetts for expedited eligibility of inmates and patients, respectively. The aggressive turnaround and accuracy standards of these projects require careful monitoring to anticipate and accommodate the client’s needs. Technology-driven, always act as one of the office’s resources for troubleshooting small computer issues and addressing office reporting needs.