Professional Summary

Responsible customer service representative, proficient in computers and communication technology and interacting with customers. Passionate and motivated, with a drive for excellence. Over eight years in various customer service positions.

Skills

• Customer and personal service
• Active listening
• Cash handling
• Computers and electronics
• Time management
• 50 wpm typing speed
• Microsoft Office
  

Experience

Group Fitness Instructor Nov 2016-Dec 2018

Hot Mama Health & Fitness, Victoria, BC, Canada

• Plan routines, choose appropriate music and choose different movements for each set of muscles, depending on participants' capabilities and limitations.
• Observe participants and inform them of corrective measures necessary for skill improvement.
• Instruct participants in maintaining exertion levels to maximise the benefits of exercise routines.
• Offer alternatives during classes to accommodate different levels of fitness.
• Teach proper breathing techniques used during physical exertion.
• Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements.
• Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment.

Youth and Family Coordinator Jan 2017-Mar 2018 Fairfield United Church-Victoria, BC, Canada 

• Coordination with families to create a welcoming space where children could learn about their Christian faith with each other. 
• Organize crafts and activities to make the experience more educational. 
• Follow along with the weekly sermon in group discussion and lesson.
•  Plan group outings to get the youth into the community and experience different aspects of life. 

Concierge Apr 2012-Aug 2015

MD Esthetics-Victoria, BC, Canada

• Greet visitors or callers and handle their inquiries, and direct them to the appropriate people according to their requirements.
• Answer online inquiries and provide appropriate information according to request.
• Maintain appointment scheduler, inputting appointments in appropriate locations for specific treatment and duration.
• Operate office equipment, such as fax machines, copiers or phone systems, and arrange for repairs when equipment malfunctions.
• Receive payment by cash, direct debits, or credit cards and issue receipts, refunds, or change to customers.
• Review inventory requirements and place inventory orders.

Front End Staff Jun 2009-Aug 2011

Cobs Bread Bakery-Victoria, BC, Canada

• Greet customers and ascertain what each customer wants or needs.
• Recommend, select and help locate or obtain merchandise based on the customer's needs and desires.
• Calculate sales prices and total purchases, and receive and process cash or credit payments.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Confer with customers by telephone or in person to provide information about products or services, take orders
• Clean and disinfect work areas, equipment, utensils, crockery or cutlery.