Attila Csontos | Pangian
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Attila
Experienced Technical Writer with a demonstrated history of working in the information technology and call center industry. Skilled in MadCap Flare, Paligo, RoboHelp, Technical- and Software Documentation, and CRM.
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attilacsontos
Hungary
English, French, Hungarian
Luxembourg
Doctoral degree
Veszprem University
Doctoral
Collaboration, Expertise, Family
Butterfly Watching, Cycling

Besides writing, I also teach English online. This is my personal website, from where you may get more information
about me: https://online-tefl-teacher.wixsite.com/english

Technical Documentation - Technical Papers
Writing/Editing
5 - 7 Years of experience
Teacher/Tutor
> 10 Years of experience
Full-Time, Contract

Teaching Experience

Classroom Teaching Experience

LudiLingua - English as a Second Language Instructor            (September 2018 – April 2019)

  • Taught a small, beginner ESL class (six students) of adults (in Arlon, Belgium)
  • Designed and implemented an original syllabus for the students
  • Used the coursebook ‘English in Mind’ by Herbert Puchta and Jeff Stranks
  • Employed original and authentic texts; created activities targeting receptive and productive skills and language systems
  • Supplemented the course materials with relevant audio and video presentations whenever it was possible
  • Created activities tailored to the students’ needs based on analysis of their errors and learning styles

Volunteer Teaching Experience

LudiLingua – Volunteer English Tutor                                                            (May 2019 – )

  • Continued to teach the same group of students but in a different labor law formation (as a volunteer tutor)

Private English Teacher - offline

  • I have been teaching students with diverse language backgrounds face-to-face for about 25 years
  • I teach different levels (beginner-advanced) and age groups (between 6-65-year-old students)
  • I especially like teaching intermediate learners about grammar, and specifically about the tense system of English
  • In the beginning, I taught Hungarian students, nowadays I teach Belgian, French and Luxembourgish people
  • I create the lesson plans according to the students’ needs: exam preparation, vocabulary building, tutoring, etc.

Private English Teacher - online

  • I have been teaching students with diverse language backgrounds online, one-on-one, for about 10 years
  • I teach students from the age of nine on different levels
  • I create the lesson plans according to the students’ needs: exam preparation, vocabulary building, tutoring, etc.
  • I would like to shift from offline teaching to online and expand the range of students available for teaching

Language Exams & Certifications

TEFL Certificate

                        Certificate in Teaching English as a Foreign Language  - ITTT (International TEFL and TESOL Training) - 2019

TEFL – TBE

                        Certificate in Teaching Business English                    - ITTT (International TEFL and TESOL Training) - 2019

TEFL – TEYL

                        Certificate in Teaching English to Young Learners      - ITTT (International TEFL and TESOL Training) - 2019

Hungarian State Language Examination Certificate                 - Advanced English          - Oral Exam                                                                                          - 1996

Hungarian State Language Examination Certificate                 - Advanced English          - Written Exam                                                                             - 1998

TOEFL Certificate

                        Section 1: 57 points      Section 2: 57 points    Section 3: 58 points    Total: 573 points                          - 1997 (expired)

Professional Experience

vyzVoice – Technical Writer                                             (December 2016 – May 2019)

  • Plan, create and manage the documentation of vyzVoice’s software on Zendesk
  • Contribute to the sprint with in-sprint documentation and training materials for the IT Department
  • Update Functional Specifications as required to ensure proper form and diction
  • Continuously revise and update ready materials and make suggestions on improving format/content where appropriate

Nebu Hungary Ltd – Technical Writer                                 (September 2013 – 2016)

  • Finish the documentation of user stories/bugs by the end of the relevant sprint.
  • Write, edit and maintain software documentation (technical manuals, user guides, and release notes)
  • Create training videos with voice over, presentations and white papers
  • Liaise with IT staff to ensure quality, timeliness, and efficiency of technical document updates

Nebu Hungary Ltd – Senior Customer Care Professional                  (March 2009 – August 2013)

  • Coordinate clients’ software upgrades without having scheduling conflicts

SEI Europe Ltd - Workforce Planning Analyst        (January 2007 – March 2009) 

  • Produce daily/weekly/monthly schedules for all lines of Business using Blue Pumpkin (ver. 4.5)
  • Create, compare and review multiple schedule options
  • Produce daily Attendance/Absenteeism/Adherence/Headcount and Forecasting reports
  • Update and manage shift swap and time-off requests daily

SEI Europe Ltd – Business Analyst                                                 (July 2006 –Dec 2006)

  • Create daily/weekly/monthly email – case (PeopleSoft) – phone status reports
  • Prepare ad hoc, Technician Statistics, Workload related reports as needed

SEI Europe Ltd - Corporate Support Desk Supervisor     (December 2004 – July 2006)

  • Supervise the team of about 12 people, and organize training programs for level 1 technicians
  • Ensure that the technical documents placed on the knowledge base are reviewed and refreshed periodically
  • Coordinate and communicate with other IT teams and with the Operation managers
  • Document the knowledge base, prepare status reports and evaluate the team’s level of service

Education

2006-07       CNAM University of Paris (Conservatoire National des Arts et Métiers) International Logistics

2004-05       University of Debrecen                                                               European Studies

2002            University of Veszprem                                Doctoral degree (Ph.D.) in Nematology

2001            Ohio State University      Fulbright scholar and researcher in the OSU research center (OARDC)

1999 - 00      University of Florida   Fulbright scholar and researcher in the Nematology Department

1993 - 94      University of Nottingham                              Tempus Scholar (non-degree program)

1989 - 95      Pannon University of Agricultural Sciences       Agricultural Chemistry (GPA: 3.42)

Interests / Hobbies

Teaching English is my hobby: I enjoy teaching English primarily because I can meet many different people from different walks of life. Sharing knowledge is one of the most rewarding activities one can have.  I can make a difference in someone’s life: I can inspire, support and mentor my students, and at the end of the lesson I can feel that I have done something beneficial and stimulating for them.

Experience