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I am a Zimbabwean who has seen and gone through one of the worst economic and socio-environment known to man. I learnt at an early age the importance of working hard and thinking outside the box to survive. I ran a small little business at my high school at the age of 16. I sold old second-hand textbooks for students who had difficulty finding certain course work materials for their classes due to the situation in our country. At 18 once l finished high school l applied to be a customer service representative for a big telecommunications company Econet. I understood how critical it was for one to get experience under their belt to become a more marketable individual. There, l worked for 1 year and 9 months before l went to university, the money l gained from working helped to pay for my accommodation and flight, and a portion of my fees.
I studied Human Resources Management because l wanted to help people find jobs, that was my main goal. It was at university where l got to learn more about HR and the various ways it impacts companies and stakeholders and the community at large. I knew this was my calling because l wanted to be someone who helps companies grow and in turn help people find jobs and be able to provide for their families.
Unfortunately, Cyprus was not a place to add some HR experience under my belt as most companies were family-run businesses. Thus l had to resort to thinking outside the box to gain some experience in the field of HR. I looked for remote opportunities online and was fortunate enough to land some great gigs that really helped boost my resume. Now that l am back in my home country and with a situation still dire, l am looking for remote opportunities to not only continue to gain experience and to bring hard work and determination to companies, but l am also hoping to find opportunities that can help me and my family have a stable life.
SW Messages
Human Resources Administrator (Remote)
March 2018 - June 2019
United States, Orlando
- Trained interns on customer service and work procedures.
- Organized and maintained personnel records
- Provided administrative support for the various departments in the company.
- Prepared HR documents, like employment contracts and new hire guides.
- Assisted payroll department by providing relevant employee information.
- Created and designed recruitment processes for our recruiting trainee's.
YourSales
Talent Acquisition Recruiter (Remote)
May 2017 - March 2018Â
Netherlands, Amsterdam
- Responsible for finding sales professionals for clients who specialize or focus their business providing SaaS for their customers.
- Also tasked with expanding our sales professional database, which requires linking with different sales professionals on LinkedIn and other social media and recruiting platforms, to sign up with the companies sales professional portal.
- Responsible for the maintenance of our job ads on various platforms like
LinkedIn, Monster, Indeed and on Facebook. - Tasked with finding new ways to reinvent the recruitment process, to make
it more streamlined and up to date with technological advancements and
practices by other companies and recruitment professionals.
Alana Life and Fitness
Human Resources Virtual Assistant (Remote)
January 2015 - January 2016
USA, Brooklyn
- Was hired to help find the best trainers in Brooklyn for an all women's gym and
help remodel the gym to a more modern look. - Was tasked with interviewing trainers, back and front office staff for the gym,
over the phone. - Was also tasked to make job ads on various platforms for example
Monster.com, Indeed and Craigslist. - Arrange time slots and dates for second phase interviews.
- Also assisted in creating training packages for newly hired employees and
establishing their work schedules. - Screened resumes and employment applications.
- General clerical activities including, but not limited to, faxing,
filing, data entry, producing correspondence
Econet Wireless Zimbabwe
Customer Service Representative
December 2011 - August 2013Â
Harare, Zimbabwe
- Worked close in hand with the supervisor in delivering customer satisfaction and also boosting sales revenue of the business.
- Helped in advertising for the company.
- Assisted in sales of company merchandise.
- Answered questions from our customers and attended to queries.
- Assisted in product acquisition of merchandise and gadgets for the company.
- Successfully acquired an average of 25 new customers per month, generating
a 10% growth in revenue for our branch. - Ensured superior customer experience by addressing customer concerns,
demonstrating empathy and resolving problems on the spot. - Built long-term customer relationships and advised customers on purchases
and promotions.
