Program Manager (90% Remote Position) - Leading Educators, Grand Rapids, MI                                             

07/2017 to Present

• Manage logistics and operations associated with all teacher & school leader training and networking events, including Weekend Workshops, Summer Institutes, and Learning Labs within the Greater Grand Rapids Area
• Build and maintain detailed tracking systems that capture participant and event details, such as monitoring attendance procedures, supporting session facilitators, venue, catering, tech equipment, and more
• Troubleshoot all regional tech issues with Canvas LMS, Google Drive, G Suite, and Outlook
• Managed Go To Market (GTM) for all new school partnerships, including obtaining all onboarding data
• Identify break downs in processes and troubleshoot to continuously improve
• Use Customer Relationship Management (CRM) software, such as Clicktools and Salesforce to administer multiple teacher and building knowledge assessments
• Compile, track, and share valuable trends within participant event survey and program data
• Designed a Coach Visit Tracker to track all data from coaching visits within the region
• Manage communications for all Teacher Leaders and School Leaders in the region
• Created a tool to track regional budget of $200,000, as well as plan and track expenses

Coordinator of Multicultural Affairs - McHenry County College, Crystal Lake, IL 

07/2015 to 07/2017                                                                                   

• Coordinated events to raise awareness of cultures and issues related to Multiculturalism, Equity, and Inclusion
• Developed holistic student success initiatives to increase the retention of underrepresented students; including goal development and achievement, skill building, and ongoing guidance
• Designed Minimum Viable Product (MVP) for a new Spanish Interpreter Program, gathering feedback from 20 students and their families, which led to an increase in quality customer service for Latinx families
• Recruited, trained, and supervised 4 students; 2 Multicultural Peer Educators and 2 Interpreters
• Advised cultural student organizations; Black Student Union, Multicultural Club, Pride Club, and Latinos Unidos

• Collected, analyzed and reported all program data and trends
• Managed a $34,000 budget which includes employee wages and contractual services

Resident Director - North Park University, Chicago, IL                                                 

07/2012 to 05/2014

• Primary administrator of coeducational apartment buildings and houses of 300 students
• Advised students dealing with personal and academic issues by using Schlossberg’s theory of Marginality & Mattering, the career development cycle, and connecting them to resources
• Designed and planned training for 5 Resident Directors (professional staff)
• A/B tested a new key organization system, and decreased the distribution of incorrect keys by 90%
• Recruited, trained, and supervised 9 Resident Assistants
• Participated in on call duty rotation for an on campus population of 1,800 students
• Collaborated with Resident Directors to manage the campus Student Conduct Process

Graduate Residence Director - Illinois Wesleyan University, Bloomington, IL   

07/2010 to 07/2012

• Served as the primary administrator of a coeducational residence hall of 109 first year students
• Supervised a Resident Community Advisor, 4 Resident Assistants, and 13 Desk Aides who completed programming that focused on the academic success and personal growth of first year studentsAdvised student staff Resident Assistants in assessing residents’ needs and developing programs to fulfill needs
• Led student staff in conflict management and mediation strategies during roommate conflicts
• Corresponded with parents throughout the year to ease their anxiety and address concerns

Multicultural Education Coordinator - Illinois Wesleyan University, Bloomington, IL   

08/2011 to 08/2012

• Supervised 5 Multicultural Educators, whose goal is to promote multiculturalism within residence halls
• Sought student and staff feedback to create flexible requirements to allow Multicultural Educators to use personal creativity to educate residents on Multiculturalism
• Evaluated and changed training to increase the cultural awareness of Multicultural Educators
• Created a recruitment campaign which resulted in employing Multicultural Educators in each hall

Human Resources/Operations Assistant Store Manager - Kohl’s, Burbank, IL                           

02/2010 to 07/2010

• Resolved customer issues by exhibiting superior customer service, and maintaining relationships with my Kohl’s employees within my store, as well as neighboring locations
• Oversaw all customer service, point of sale, and shipment employees
• Interviewed, hired, trained, and supervised 100 employees
• Used payroll figures ($200,000 - $250,000) and projections to create schedules for hourly employees

Kids/Shoes/Home Departments Assistant Store Manager - Kohl’s, Burbank, IL                            

07/2007 to 02/2010

• Addressed and resolved customer issues by exhibiting superior customer service, maintaining relationships with staff from neighboring stores, and substituting merchandise
• Hired and supervised 30 employees within the Kid’s, Shoes and Home departments
• A/B tested flow of merchandise based on unique store layout to ensure the flow of merchandise
• Prioritized workload and merchandise placement each month to exceed sales projections