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After 15 years in Customer Service, Sales, and Administrative roles, I decided I wanted to do something more creative with my time. I enrolled in University of Central Florida's Coding Bootcamp, and set myself on a new journey. I love the learning challenge that coding provides me, and being able to create something out of a blank page. My goal is to gain a remote position as a web developer or designer.
Front End Web Developer Self-Employed, Orlando, FL :: May 2019 - Present
- Created full-stack applications using a JavaScript tech stack which includes MongoDB, Express.js, React.js and Node.js.
- Created responsive site layout and user interface using HTML and CSS practices.
- Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.
Preservation Specialist Apple, Inc., Orlando, FL :: Aug 2009 - Aug 2018
- Supported a team of 18 Managers and Senior Managers, and two General Managers.
- Interacted with vendors, contractors and professional services personnel to receive orders, complete punch lists, direct activities and communicate instructions; worked closely with Market Support to manage preservation projects on-site.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Mentored new employees on Preservation procedures, company policies and performance standards.
- Supported New Store Openings throughout the Florida markets.
- Managed all in-store technology and was on-site contact for IS&T.
- Owned the hiring and staffing process from sourcing to on boarding; created and implemented interviewing strategy to support high-volume hiring needs which led to hiring 250 new employees over four quarters.
- Implemented scheduling strategies for 250+ employees to provide the best Customer Experience while remaining under payroll budgets.
- Provided logistical support for meetings and events
Sales and Support Roles | Apple, Inc., Orlando, FL :: Aug 2009 - Aug 2018
- Business Sales Specialist
Created owners by presenting Apple products, solutions and services to customers, with emphasis on building and developing relationships with business clients in South Florida and Latin America; Maintained client information and purchase history through CRM software, “Engage”; Facilitated all inside sales through outreach and in-person briefings; Developed Business Champion training to create a bench of new Business Sales Specialists; Handled all tracking and reporting for revenue and introductions.
- Volunteer Champion
Partnered with non-profit organizations in the Orlando area to strengthen the volunteering initiatives of Apple in the local community. Planned, organized and executed volunteer events for employees to participate in. Built a team of Community Champions to better understand the needs of external and internal communities.