Social media customer service representative

September 2017 — now

Yandex.Taxi (ride-hailing service app)

Remote work, taxi.yandex.com

Managing sensitive customer interactions, proposing creative solutions, and establishing rapport with the engaged community through various social media channels. The responsibilities are:

• to resolve customer complaints and issues via email or social media (in Zendesk and directly);
• to assist with using the service;
• scan the internet to react and resolve issues mentioned in posts in blogs, public pages and other sources (thanks to Youscan).

Travelling and volunteering

June 2016 — August 2017

Account manager in advertising sales department

October 2014 — September 2016

Look At Media (Media industry, publishing)

Moscow,
the-village.ru, wonderzine.com, furfur.me, lookatme.ru

Advertising sales department support with:

• document flow (contracts, supporting and closing documents);
• control over the payments (also kindly reminding to a clients/agencies about the payments they owe);
• launch and control of advertising campaigns on LAM websites in AdFox (Adriver) and with a help of traffic managers;
• had to look into the legal and visual aspects of advertising materials (banners) and to advise on how to make them more attractive and effective for the audience;
• counting, media planning;
• reports (post-campaign, effectiveness during the advertising campaign);
• providing statistics and insights of Look At Media websites;
• client's support on every step.

Junior brand manager

November 2013 — October 2014

Look At Media (Media industry, publishing)

Moscow,
the-village.ru, wonderzine.com, furfur.me, lookatme.ru

Had the luck to manage the brand awareness of the brands of Wonderzine and Furfur. Daily life was all about the following:

• promotion using another publisher's resources such as websites and also magazines;
• offline promo on a partner's events (festivals, markets and other events with a relevant audience);
• organising events (<200 ppl) with no budget.

Marketing department assistant

September 2012 — November 2013

Afisha & Rambler United company (Media industry, publishing)

Moscow, afisha.ru

First experience in marketing. The main responsibilities were about:

• advertising launch coordination (internet banners, print layouts);
• reports - statistic and magazine issues for clients, documents for the finance department;
• preparing media plans for advertising exchange;
• document flow coordination;
• payments coordination.

This was for Afisha magazine and website along with other smaller projects of the publishing house - Afisha Eda, Afisha Mir. As well as the music festival Afisha Picnic.