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I’ve been in pursuit stability and peace for the last decade. A lot of of struggling just to get to where I’m at. My ups and downs consisted of a parent being incarcerated to another parent dying with in two years of each other. During that same time I had a up my daughter was born. My struggles have made me stronger; the rejections I received when starting my own business to be able to start over in school pursing a degree in psychology and sociology. Each down has led to an up, and that’s what I pursue the positive and learn from the past not allowing my present for future to be dictated by my presumable downs. Every down has a positive side- like when the government shut down happen at the end of 2018 to start of 2019; I took that time not to be frantic but to really assess My career, my goals and objectives for my future. That time allowed me for research and further my goals of starting and completing graduate school with not only a masters but a PH.D in Philosophy. My saying is “I keep it moving, there’s no time to look back, I must keep moving forward”. Now, I’m here for growth and connecting my passions and purpose.
Contact Representative
Internal Revenue Service department Accounts Management -
Nashville,TN November 2014 to August 2018
Chamblee,GA August 2018-February 2019
Started :seasonal End: permanent
- Coaches technical/tax related issues to individuals and/or businesses primarily
- Address wide range of complex issues that require unique and innovative solutions for the stakeholder.
- Evaluate and assessment of client ( taxpayers) accounts for third party representatives.
- Evaluated and Assessed the third party documentation for accessing information on behalf of the client.
- Achieved Award in customer relations
- Reviewed account status, solution utilization , and adjusted records of Clients ( taxpayers) after careful review of account and documentation.
- Documented all calls and assessment with detailed notes and references.
- Identified trends of accounts for fraud and irregularities defined be the Internal Revenue Service Code.
Make determinations and use sound judgment to resolve disputes and delinquency issues; - Conducted all communication via phone or fax. All communication internally conducted via email, group meeting software, phone and weekly meetings.
- Conducted meetings providing updates of quality, procedures, and mini sessions of quality issues.
- Responded to escalate situation or accounts via protocol.
- Certified On the Job trainer
- Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.
- Collaboration with different internal team members on internal projects regarding moral/ productivity.
- Committee member of development day
- Team lead for development day:provide direction of overall theme, lead team engagement of design, provide the budget, and parameters of the project.
- 30 day planning period for employee training day engagement with other team stake holders on theme, subject matter, and engagement activities.
- Subject matter expert two internal applications:
- 30 day project: Provide stake holders with analysis of internal materials for flow of service and comprehension.
- Critique: comparison analysis of published materials vs drafted materials to be published for grammar, comprehension, updates accordance with current tax law.
- Subject matter expert for internal analysis of transferring of payments, and other general Internal Revenue Service manual procedures.
- Influenced focus groups with Director of southern region for training/training materials/processes, engagement of employees for recruiting purposes. Provide ideas for retention of employees, and employee morality.
- Security clearance minimum
Mental Health Technician
Clover bottom Development center - Nashville-Davidson, TN September 2014 to September 2014
- Ensures quality health care at the staff level in the field of Psychiatry/Mental Health.
Monitor patients during their life skills
Observe, record and Report patient behavior changes to staff nurse. - Implement confidentiality policy at all times and know the policies and procedures of the assigned unit.
Assist Activities Therapist with recreation and activities. Performs other appropriate duties as assigned by the nurse.
Regional Secretary/receptionist
Christian Church In Tennessee Regional Office - 2013 to 2014
Nashville, TN
- Designed Database used still used to track requirements, changes and ordinations for new preachers.
- Generate correspondence for Regional Minister, mass mailing and other correspondence
Keep up-to-date list of ministers - CCTN directory and on data base Maintain file of Tennessee ministers including those in other assignments, retired, licensed, candidacy files, etc. - Scheduled, communicated via phone, email,or letter of appointments for ministerial candidates to meet with Commission on Ministry. (Commission normally meets on the fourth Tuesday of each month except a month during the summer.)
Prepare materials for Commission on Ministry meetings. Mail candidates papers, etc.
Prepare ordination certificates.
Computer program -CDM+
Office Management
Education
Agnes Scott College
Start Spring 2020 Program: Masters Social Innovation
B.S in Liberal Studies-psychology and business administration
Middle TN State University - Murfreesboro, TN
August 2014 to December 2018
Associates in Psychology
Nashville State Community college
2013 to 2014
Business Administration
Fisk University
2002 to 2008
Software:SPSS, Python, WordPress, outlook, MacBook, PC, Itergrated data base system ( IDRS) , Adobe photoshop , social media platforms,Forex trading platform. Group meeting platforms: Hangouts
Analysis of Quantitative and qualitative data,accounting, analysis and research, Photography, Creative Direction, Adobe Photoshop, painting, sales, working, other artistic mediums, Customer Service, Office management, Teaching, Training, Community service engagement, constant contact ,Wordpress, proofreading, graphic design, time management, and knowledge of all social media platforms- twitter,Facebook, YouTube. Quick learner of other technology, medical terminology, medical basic skills i.e CPR and basic medical care.
