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I have a strong IT background, promote concerts in Los Angeles, travel the world playing acoustic pirate metal, and started a craft coffee bar. My passion for life has me constantly learning and perfect my crafts. Skål!
SYSTEMS ADMINISTRATOR 11/2015 to 01/2018
Concord Music, Beverly Hills, CA
ï‚· Documented all transactions and support interactions in Zendesk for future reference and to track support issue trends.
ï‚· Oversaw IT activities to maintain operations by maintaining laptops, tablets and smartphones for 200 users.
ï‚· Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
ï‚· Developed company's first on-boarding process, to ensure all IT needs were met for new employees.
ï‚· Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
ï‚· Created and managed user Active Directory accounts and permissions.
ï‚· Managed email addresses and distribution lists on Exchange 2010 and Microsoft Office 365.
ï‚· Supported Adobe Creative Suite, Microsoft Office 2013, and Office 365.
IT HELP DESK 11/2012 to 07/2014
RGH Entertainment, Woodland Hills, CA
ï‚· Documented all support interactions in Request Tracker and OSticket.
ï‚· Developed department's on-boarding and IT purchasing request policy and forms.
ï‚· Supported Office 365, Adobe Suite, and various 3D software.
ï‚· Supported Windows, Mac, iphone, and Android platforms.
ï‚· Managed user Active Directory accounts and permissions.
ï‚· Kept thorough inventory of all software licenses and IT assets.
ï‚· Removed malware, ransomware and other threats from laptops and desktop systems.
ï‚· Configured hardware, devices and software to set up workstations for employees.
IT SYSTEMS ADMINISTRATOR 11/2010 to 05/2011
SDI Media, Culver City, CA
ï‚· Participated in 24/7 on call rotation for supporting all mission critical systems.
ï‚· Managed all user accounts in Windows 2008 Active Directory Domain.
ï‚· Managed email accounts through Exchange 2010.
ï‚· Managed user permissions on company file servers.
ï‚· Used GPOs to manage desktop configurations.
HELP DESK MANAGER 02/2009 to 11/2010
Fonality Inc, Culver City, CA
ï‚· Managed Help Desk and System Admin Teams.
ï‚· Provided direct support for 200 employees, including those in international offices.
ï‚· Planned and executed setup of remote offices in Texas and Manila, Philippines.
ï‚· Revised IT policies including purchasing, SLA and employee hires/terminations.
ï‚· Maintained customer relations with IT vendors (Dell, HP, CDW, Google, Globe, XO).
ï‚· Provisioned and supported Voip phones (Polycom and Aastra).
ï‚· Provided smartphone support (iphone, Blackberry, Palm).